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"Didn’t get the superior room as i originally paid for. Staff rude and unaccommodating. Informed hotel manger."

"The hotel was lovely clean bright staff are so helpful great hol"

"Brilliant"

"Excellente situation mais bruyant la nuit (proche de concert square donc selon l’orientation de votre chambre ça peut être un sujet) Personnel très accueillant et agréable. Très propre et correctement équipé. À Savoir pas de petit déjeuner sur place mais une kitchenette dans la chambre qui s’avère pratique."

"Very well maintained and very clean. All staff very friendly and helpful, would highly recommend and stay again!!"

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"Lovely hotel, reception lady was very helpful, Can’t fault it’s location right in the downtown area of Liverpool "

"Good location, good parking for visiting. "

"Staff are helpful and friendly "

"Excellent hotel with friendly and helpful staff. Handy for Lime St Station and the City Centre. "

"Clean and spacious room. Helpful staff, at 24hrs reception. Free coffee at waiting area"

"Lovely place to stay a great location for visiting the sights of Liverpool "

"Hot water was unavailable for an entire day and staff were not very friendly about this. There was on overall lack of help when we needed things"

"Grand hotel with a good position for amenities and theatres in the North area of town "

"Receptionist seemed a little unwelcoming "

"Staff were very polite & helpful Room was a decent size, all amenties in room catered for, room was also very clean, good sized bathroom & shower. Did feel as though the room was pretty poorly lit, & not much privacy as there seemed to be apartment windows right across from us. The breakfast was a bit of a let down, there was barely any hot food avaliable, even after we waited another 15/20 mins for them to re stock. I do feel the price of £215 for a nights stay was very steep for what we...

"Ideally located for Liverpool Hospital with convenient overnight car parking nearby."