"Elevator was not working. Shower water was not hot enough."

"The position of the hotel for St Pancras and King's Cross is perfect. Room was spotlessly clean and the bed was comfy."

"Hotel called Merit rather than Oxford. Luckily I read the check instructions otherwise might have been wandering up and down street. Room looked to be recently refurbished, small but functional. It was a shame that the bed was a sofa bed so really creaky when sat on it - luckily it was fine through the night. AC worked a treat. Excellent location for Earls Court Underground."

"The hotel pictures were good, but on arrival, it was clear they were not recent photos. All good until I discovered that cleanliness was not a priority. It was clean at first sight, but no on inspection. The bathroom was dirty from the last person, and enough for one to pass out. I did not see at first as it was a business trip, until I had time to spend in the room. I was not happy. My room might have been an exception, to be fair."

"Booked my stay here due to proximity to Wembley Stadium. The room was clean and felt like it had air conditioning, but the television didn’t work and only one outlet in the whole room worked."