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"Everything about it is perfect. We had a beautiful view of the neo-classical façade of the Royal Opera House, and walked to the British Museum and several theatres. The staff was excellent and shared the history of the building and reading recommendations in the elegant library"

"Great hotel in the heart of London! The staff was super friendly and helpful. Nice room with a great view."

"Great hotel in the center of London. Service is outstanding at every level."

"Great hotel. Second time staying there. Would happily stay again."

"Lovely hotel although our room was quite small and had a poor outlook. The room was noisy as other guests came and went along the corridor and adjacent rooms. Service was not up to usual standards having stayed on several occasions and on other Firmdale hotels. A bit disappointed but won’t put us off the other Firmdale locations."

"Rooms are nice, good location, service is ok, not a great bargain, to put it kindly, pay a lot for a mid range hotel. No complains, just can get a lot better for that amount"

"It’s a budget hotel - but not cheap. I find their customer service lacking. I am a long time customer and I recently felt admonished when making a simple request. It’s a great location but …"

"A beautiful property in the heart of SoHo yet incredibly quiet. The staff were always helpful, breakfast divine and the Kit Kemp decor out of this world. Highly recommended!"

"Our stay was truly wonderful. The staff were so warm and welcoming, the food was delicious, and the pool was a perfect escape from the UK heat wave. Could not recommend this property more!"

"Great hotel, location, new, great service, amazing friendly staff, great food. And very good quality The building is a landmark, if you re around and want to treat yourself don’t doubt"

"The ME has a fantastic location near Covent Garden. The concierge was very helpful getting tickets and recommendations for restaurants. Would definitely return."

"We loved this place. We had a flight delay and they were so kind and communicative making sure we kept our reservation. The location was perfect and quiet. Will absolutely stay here again."

"We arrived very late due to the flight delay but were well welcomed. Staffs were kind and helpful."