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"Good view, good feel!"

"Ex"

"Like everything wish there was free breakfast"

"Outstanding (!), wir waren 4 oder 5 Nächte dort und hatten Gold-Standard. Ein tolles und zugleich imposantes Hotel mit einem super freundlichen Personal. Morgens im beheizten Pool in den Tag zu starten, mit grandiosem Ausblick auf die Berge, Golfplatz in der Nähe, was möchte man mehr? Wir hatten ein tolle Zeit, wenn man noch nicht da war, ein Muss in Banff!"

"Loved the entire experience. Would recommend this location to friends and family."

"Disgusting filthy"

"Overall we really enjoyed our stay. The staff in the hotel were very helpful. The local bus pass was a nice perk. The on-site restaurant, while it had good food and a nice vibe - our waiter was not great. He basically disappeared. Our food was delivered by another staff. We didn’t have any silverware and had to go find it ourselves. He checked back in and was off to replace the lantern on our outside table, but never came back. We ended up tracking down the hostess in order to get our check."

"We stayed at the hotel with our two toddlers. While the hotel and room were clean, we experienced several issues that made our stay less enjoyable. The bed repeatedly slid on the frame because it did not seem to have enough stability. The coffee maker also did not work properly and sprayed coffee everywhere when we tried to use it. In addition, the TV connection was not working. The hotel is in a convenient location, but given the price, we expected a better overall experience and...

"All staffs are smiling to the customers. But the shower head need replacing."

"Breakfast…can’t rate what I didn’t have. Took my voucher to get breakfast, 10 min to get seated, waited another 20 min and not even a glass of water. I had to leave as I ran out of time. Told front desk, offered nothing. Not a good impression."

"Location was good. Internal fixtures were somewhat run down"

"Staff were so kind and helpful. The hotel is getting dated style wise, but room was comfortable, clean and cool views. We travelled with our dog, and there was no outdoor space. It was concrete everywhere. Nothing they can fix, but just a tip for others. It was highly inconvenient trying to find space for her."

"Beautiful location! The hot tub overlooking the mountains was perfect. Room was clean and comfortable. All staff were very kind and friendly. Great stay!"

"The staff was very helpful and friendly. I arrived early for a function and they were able to accommodate an early check-in without notice."

"Very large double rooms; comfy bed and well-supplied and very clean bathroom. We wanted to, but due to lack of time, couldn’t use the hot pool. The personnel were all very welcoming and professional. Both the check in and check out were extremely smooth. Special mention to the kind gentleman at the door who helped us with the bags and local transportation and the concierge desk. There’s construction going on at the property, but with least inconvenience to the guests. Thank you."