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"Rude staff , dirty elevators , broken hairdryer no replacement"

"It was perfect for what we wanted. Not right in the town of Banff. But close enough to it, just a 5min drive. Liked that it was quite, felt like you were right in the woods. :)"

"Worn, older motel feel. Not worth the high per night price"

"It was so dirty. The bathtub was full of pee and pubic hair. The shower curtian was yellow with pee. They offered a new room but I looked at it and the shower curtain was crusty and the bathtub was full of pubic hair and very obviously not wiped. Even the guy showing me the room was disgusted. I left and they said they would refund me but canceled my expedia reservation but took 165 dollars on my credit card anyways. I was left with no hotel room at 11pm on a Saturday night in Calgary!!...

"Need physical credit card to book! Everything else was great!"

"Very good customer service, check in process is very fast. Clean rooms, comfortable beds."

"Great location. Offered bus pass which was awesome getting downtown"

"The staff were over the top kind, competent, helpful and engaging. The view from our room was enchanting and the entire visit was relaxing but yet invigorating. My only regret is that we didn't stay nearly long enough to totally absorb the fullness of the hotel adventures. We definitely desire a repeat visit maybe during winter or spring."

"It would’ve been nice to know that the hotel is going under renovations before I booked it"

"Very cute resort!"

"Everything was great except there is no ac but good thing we can open the window and it was nice."