"Rooms were small and fine. Elevators were a mess. Good location"

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"Very clean but only expect the very basics. The room did not even have a safe. With so many other options in NYC at this price, we will not be staying here again. The pictures outsell the hotel. The front desk staff can use some hospitality training."

"Nice rooms. Good bathrooms. Great helpful lobby staff. The windows are small and need more noise blocking. Buffet breakfast could be a bit better for a hotel labelled 5 Stars. Also, the hotel guests should have a priority for the roof top bar/restaurant."