"Great location and nice hotel!"

"The worst hotel experience ever. The first night our heat was on high and wouldn’t turn off. We begged for help & it took hours for them to totally disconnect the heat. After being gone all day we returned to the room at 7:30 the next day to discover that now the AC was locked ON! We wore coats in the room… called every 45 minutes and were told each time that help was on the way. Also, the bed had not been made and there were no fresh towels. The AC was finally turned off at 9:45. When we...

"Great hotel to stay at"

"The hotel has an excellent location, spacious rooms, friendly staff, and fast elevators. Housekeeping was also good. However, the rooms are outdated, the furniture and bathrooms need renovation, the carpet had an unpleasant smell, and the lighting was poor. There was also some minor noise. Considering the high price, the overall experience was disappointing. I definitely wouldn’t stay here again."

"In addition to my prior comments about the desk staff my sink was clogged the entire visit and after the first night my toilet clogged until right before I checked out. I expect some New Yawka attitude when I leave New Orleans and our famous hospitality but this isn’t charming or unseating in any way. I’ve been visiting my kids on the Upper West between 5 and 10 times per year since their mother and my exwife moved them from NOLA to NYC in the spring of 2019. This was my worst hotel experience...