"Good location. Clean rooms. Very helpful staff."

"The room was good, and if you don’t need the hotel for anything except sleeping, then it’s fine. The staff is very nice. So why the low review? The concierge desk. We asked for one item to be sent to our room, we got 4 and then it was stuck on the bill, which we then had to argue. We asked them to make us reservations at the hotel restaurant, which they got wrong twice. We asked them to call us a cab, but they got what we thought was an Uber - it turned out to be a Black Car service totalling...