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"Overall, I had a great experience—excellent service and a well-maintained hotel. However, there were a couple of drawbacks worth noting. First, the bathroom design isn’t fully separated from the main room. If you're sharing the space and someone is sleeping, turning on the bathroom lights or using the facilities can easily wake them. This setup isn’t ideal for guests with different schedules or for anyone needing to use the restroom during the night. Additionally, there are no self-service laundry facilities on-site. I was directed to the nearby Victoria Hotel, which does offer laundry machines, but the setup was less than ideal—the washer and dryer are located outdoors, under a shaded area. While functional, it wasn't the most comfortable or convenient arrangement. We did appreciate that the hotel allowed us to use their shower rooms before we went to the airport as we had to check out by noon and our flight did not depart till 9pm. That was definitely a very nice option! Hotel was close to Chinatown (about a mile) and an easy walk there and back with plenty of eateries and shops to peruse on the way there and back. "

"Excellent central location, walking distance to many attractions and close to both MRT and bus stops for moving further around Singapore. Great pool and had access to the crystal club for breakfast, afternoon tea and evening food & drinks which was a great touch. Room was great with all facilities required. "

"Great service, nice staff plenty dining options."

"Nice hotel in awesome lacation"

"Excellent service and very friendly staff."

"Fantastic staycation. Big rooms and comfy bed. Near the shopping mall and easy access. Will come back again."

"Helpful staff particularly fhe gentlemen who manage luggage, etc. Answered several questions. Nothing was too much trouble"

"Second time here. Great location, staff, food and service! "

"Had a really great week at the Kempinski it is really well located directly next to the capitol theatre and city hall MRT. Their easy access to one of Singapore's massive connected walkways, from the Kempinski you can get to at least 4 malls and two MRT stations without ever needing to go outside. The proximity of the theater also means there are so many great dining options it would take months to get bored. But location is only half the story, the hotel itself is great, we booked an executive suite which came with executive lounge access and it was definitely worth the upgrade, just to have a little piece of calm in what can be a hectic city was worth it all by itself, even if we weren’t able to use it as much as we wanted as we were always on the go. The staff were also super friendly and helpful and seemed to really care, not just that your stay was good, but that you enjoyed the city (in fairness this was an overriding impression I got across Singapore, everywhere you went people were so proud of the city and wanted to show you the best.) So it may not be exclusive to the hotel, but every member of staff I met exemplified this behaviour and made our stay amazing. 100% will be staying here again for all future trips to the Lion City."