"I have stayed at the grand Hyatt NYC a few times. I recently stayed for 4 nights and had 2 junior suites. I room I got was absolutely horrible. This junior suite consisted of a small sofa 2 floor lamps that were broken and what I would call a fancy picnic table in the room. The bathroom was so small it was difficult to walk through. The shower was small and the commode was what I would call a commercial toilet with the step on to flush. There was no soup or any amenities. I went to front desk...

"Very friendly front desk and bar"

"I would stay again."