"Wonderful outdoor terrace and inside penthouse lounge with 24–hour free coffee (espresso drinks). Free purified bottled water in hallways. Fast elevators. Friendly and efficient front desk staff. Excellent location near Grand Central and many restaurants/coffeeshops. Adequate electrical outlets for device charging."

"Room was air conditioned. Main lobby was huge, luxurious, and had a tea and coffee station. Will definitely be staying here next time I’m in the city!"

"Excellent stay, staff was amazing at check in, large room with a view of the park"

"I have stayed at the Jewel for a number of years now because its central location, small size, friendly staff, well designed efficient rooms and restaurant in the basement."

"The stay at the hotel was fantastic. My issue is directly with Expedia customer care. I've been a customer for over 10 years and I was assured an issue would be resolved with my reservation and it was not. I accidentally booked the wrong weekend and the booking was not refundable, however I immediately called customer service and the hotel directly. I was told that Expedia needed to email the hotel directly with the correct date and I would be rebooked without a penalty. For 3 days I...

"The hotel staff are expressionless, unfriendly, and poorly trained."

"とても親切で、丁寧に対応してくれました。"