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"Breakfast was great Hugh is a wonderful concierge he is calm and profeesional takes time to listen to listen to your needs and takes appropriare measures to facilitate requests Tyson with his upbeat enthusiastic attitude is also quick to look for ways to enhance your stay Friendly and fun to be around I have to mention Tunat la terressa what spot on service and humbling attitude such a great service super knowledge of the dishes and wines Hats off to whomever manages these kind staff members"

"Although there was some noise on from the 10th floor due to some construction in the dining area above our room, it didnt matter so much as it was during the day. The pool is a bit small and only two chairs next to the pool. The Sky Bar was bit of a let down, we only seen it open once in the 10 nights of our stay. but there are so many drinking places within a few minutes walk so wasnt a problem. The Hotel is on a busy main road but there was no noise from it in the room. The location was excellent all major tourist attractions are only a short walk away. The hotel staff were very friendly and always had a smile. When were next in Hanoi i will definatly choose this hotel again"

"Very friendly staff. Hotel was clean. Easy to get around town using Grab"

"Wonderful hotel. Clean, quiet, spa and dining were great too"

"This hotel is awesome ! One of the best ! Decoration is lovely, rooms are very nice, location is perfect, breakfast, so good... And the best point is the staff who is very pleasant and attentive. Everybody is very nice and has many attentions ! Actually, it is the first time we see a so kind staff, that’s amazing !!! Hanoi Royal Palace Hotel made our stay in Hanoi awesome !!! Go to this hotel if you want to live this unique experience ! It should be the best hotel in Hanoï ! "

"Rooms are spacious and clean, the staff was excellent to deal with, highly recommend. "

"房間超大，環境很舒適"

"The staff truly made my stay enjoyable. I visited to celebrate a birthday, but the day came and went without any special acknowledgment from the hotel—no small gesture like a slice of cake or a card, which was a bit disappointing. That said, the overall experience was still worthy of four stars. A special mention to Trang in the F&B department, who was outstanding and made a real difference to my stay."

"Arrival was convenient, although you can't access the elevator from the garage unless you already have a room key. The room was spacious and the view of Hanoi was gorgeous from the large windows in the room. Food options were convenient by foot from the location.the room was quite comfortable and clean but the building, in general, could use maintenance. Chipped paint on the walls and malfunctioning buttons for the elevator were small annoyances. The staff was top notch. "