Find hotels near Castle Williams, New York from SAR 519

"It was okay"

"We stayed here for 4 nights in April while attending a wedding in Brooklyn. On arrival, the guy who checked us in was friendly, informative and managed to get us into our room early, which was appreciated after a long travel day. Our room was sufficient for our needs, although a little small. There was very little wardrobe space which meant most of our clothes stayed in our suitcases. The bathroom was clean and modern - but you can see through the glass both in and out, which was fine for us as a married couple, but if you’re staying with someone you aren’t THAT comfortable with…not so much! The safe also didn’t work - kept saying an error message when we tried to program it to lock. On the first night, we had an issue where a member of staff spoke rudely to us because we used the elevator supposedly reserved for the rooftop bar (we had no way of knowing this). We reported it to management via the feedback request on Hotels.com, but it was never followed up. The second morning after housekeeping had been, the sheers in our room stopped functioning, meaning we had to climb onto the bed to move them manually when we wanted them open or closed. When we checked out, we discovered that Public charges a $45 per night ‘resort fee’ to cover ‘access to 24/7 gym, rooftop bar, lobby spaces’ etc. We used the gym once, and didn’t use any other amenities, so felt like it was a sneaky charge. Perhaps it should be charged on a guest-by-guest basis on individual need…."

"The rooms have high ceilings that echo all the noises. The lighting in the room is really poor despite controls for fancy ambience settings. Our room was super cold, and the thermostat did not seem to work. There was a tower heater, so I guess someone before us had already complained... There is no coffee maker in the room, but they brought us one when we asked. The bathroom sink is fancy, but the spout is so close to the rim that it is challenging even to wash hands. We had breakfast in the Wall and Water restaurant, but it was quite average; terrible coffee. It's a buffet, but the tip is included by default! "

"Staff was great, great location"

"This is a great hotel. Wonderful view from our room of the river and downtown area. The hotel was clean and the restaurant attached is quite nice. Great location. Highly recomend."

"We were there for the bike ride. They were very cool about letting us keep our bikes In the room and the lobby until our room was ready. Didn’t understand the room lights at all! They were either all off or all all on. Staff was very friendly. One could hear the subway underneath the hotel which was interesting. I only know as I am a light sleeper. You have to love NY, noise 24/7 "

"Clean, safe property. Painfully slow elevator, incuded breakfast was ok."

"Small rooms but ok for the price. bathtub very slippery- hazard. Towels were so so- it is an ok place nothing special."

"The check-in process was quick and seamless. However, it would be helpful to offer a wider selection of teas in the room, including green tea, as well as additional bar beverage options. The service at the bar downstairs could be improved, as the staff member assisting me was not particularly helpful. Additionally, I would appreciate the option to check out later than 12pm."