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"The check in was chaotic as I was assigned a room that did not match the description and picture of the room that I had booked online through Expedia. I mentionned to the clerk that I wanted the room that I had specifically booked. The clerk was reluctant , finding multiple excuses for assigning a different room in a different location of the property. She mentionned a change in room would incur additional charges !! She finally changed the room after a long "discussion". I was finally...

"Excellent, quaint place to stay. The property grounds are perfect and the room was very nice. Murphy bed slept great! Would stay again!"

"Really loved our stay here for four nights. Will be returning here whenever we visit now. Staff around the property were so helpful and kind. Everything was just perfect for a cozy trip to the lake."

"Cozy, relaxing, and perfect atmosphere for my first time in Lake Tahoe. Easy check in and the staff is friendly and greeted me throughout my 3 day stay, daily."

"This place was an incredible value and very charming. We stayed in the lodge at the top of the hill. It had a great view, your own park spot and clean and comfortable. If I had more time, I would have rented one of the cabins. They were so cute and nicely decorated. The staff was very friendly and helpful. I will definitely come back and stay longer here."

"The Franciscan is a real gem on the North Shore."

"Some The body shampoo and shampoo pumps didn't work. And in room 225, both outlets on the right side of the bed were not working."

"Oven didn't work, upper front door hinge very loose, bathroom fan without cover and motor is filthy! Won't ever stay again."

"We loved our stay, guy who works front at night, friendly and amazingly nice, gave everyone his full attention and assistance. Used the firepits both nights, made smores, met some great people, even had a bear get into our trunk, even though we took all food out as asked! (no damage done) It was really nice having the bar for beer and wine as we didn't have to leave for drinks. The hotel is walkable to many restaurants and the lake is right across the road. Our room was nice and large with great...

"no microwave"

"Breakfast was great!"