Find hotels near Broadway Shopping Centre, London from SAR 290

"Check in was OK although member of staff left the desk twice to check something about the booking and the room without explaining why...keeping a tired customer informed is helpful...she was just checking the room was ready. Stopped four nights...second morning note pushed under door advising us to contact reception as we had not paid!!!! They had credit card details and hadn't taken the previous day...! Room was not cleaned/refreshed unless we asked...only done twice in a four night stay. Ignore the automated check out email. We completed it on the fourth day only to be told we still owed for three nights even though we had already paid in full as above. Manager confirmed all paid and this was an automated email...need to updated their automated processes. Hotel was in a good location, clean, adequate but a little dated. We would have be quite happy with everything if check in had been completed properly, the room was refreshed daily without asking, and the automated system hadn't advised us we had a balance outstanding when we'd paid in full."

"Noisy, noisy, noisy! Had to change rooms as the noise from the nearby elevator and doors closing was annoying! New room was worst than the old room as it was a foot away from a loud closing fire door! Bathrooms are a hazard! A huge slippery high bathtub dominates the bathroom! The best thing about this hotel is the location."

"Nice hotel and clean but somewhat small rooms and lacking some amenities. The hotel room was good but seemed to be limited with temperature controls and also didn’t have an in room coffee maker (there was a kettle and coffee bags though). We had one day that didn’t have hot water and the room couldn’t get warm enough even with the heat all the way up. The tub was narrow and you had to stand on a curved surface which would be challenging for some guests with mobility concerns. Other than that, the hotel was clean and the staff were friendly and helpful. The area around the hotel is nice and posh but requires a good amount of walking to get to restaurants or metro. Kensington Palace and Garden was close enough to walk to on a nice day."

"Shops near by very clean? Room on the small size but bey nice, 😊 "

"Got there at 1:30pm, room not available. Understandable, website quotes 3:00 check-in. Returned at 3, room still not available. Was offered room in basement. Did not want this. Was given other room on first floor. Took this. The "Roost" room was very small. Could barely fit 2 suitcases on the floor. Hot water did not work. Told to go to another room to take a shower. Next morning we had to pack up leave luggage in hotel storage. Pay for coffee station did not work. Returned from touring and got new room. Hot water worked. On-line keys did not work. Was given key card. Asked for "do not disturb" hanger. Told there were all out and they were in process of ordering more. No TV remote in room. Had to request one. Next morning, pay for coffee station still not working. In-room coffee machine did not work."

"This is really a fabulous hotel. Spotlessly clean, staff all very friendly and helpful. It is in a lovely location, only a short walk to Earls Court station and to The High Street where there are loads of shops, restaurants and pubs. We had a twin room, lovely modern shower room and all very clean. Safe and small fridge in room. There is no breakfast but there is a toaster and a microwave which can be used by visitors. There is fresh water on tap, still and sparkling and a bottle which you can fill for your room. There is also a machine providing coffee and hot chocolate for the use of visitors, and it is lovely. You can have as much as you like and there is no charge for any of it. There is also a lovely garden with seating which you can make use of. Overall we were very impressed with everything and it was a very reasonable price."

"it was a good breakfast useful to have a free Landry"

"Great location near a tube station. Clean room with a great view. Would stay here again!"

"There was no pool. I thought i booked a room on the second floor...but my room was in the basement with some prison rooms. Tv was too small. Shower pressure was inadequate. Luckily i didnt stay too much. The room was adequate, simple and basic. "