"I booked a junior suite which was very spacious. The bed was comfortable and the facilities were great. I had to ring down a few times for things such as a kettle & bathrobes etc as they weren’t automatically in the room. Housekeeping tended to clean the bed but unlike other 5 star facilities, the sitting area of the room wasn’t cleaned & the teacups weren’t washed either. Location was good & it was near the subway. I’d probably say it’s more of a 4 star hotel than a 5 star"

"I was shocked how large the room was in comparison to what i expected. The bed was comfortable and I slept very well – I was only woken up because there was no dnd sign in the room and I didn't have time to ask anyone. The 10% at Milk Bar was such a great perk and really added value to the fee. Definitely a more casual hotel with elevated amenities and clean rooms. Very good selection of bath amenities, obsessed with the lotion selection. Will absolutely return for my next stay."