Find hotels near Bourne Hall Museum, Epsom from SAR 266

"Breakfast was nice, very good selection. Afternoon tea very nice!!"

"The hotel itself was in a great location, right next to a mixture of food outlets. The rooms were spacious and the beds quite comfortable however the level of grime and uncleanliness was disappointing. It was more than just a bad clean that day, it was ingrained dirt, mould, build up and a complete lack of basic hygiene."

"Good"

"We love staying in this hotel when we visit Chessington world of adventures The hour early entry to the park and the evening kids entertainment is great. Highly recommended."

"The room was spacious but very drab, bathroom wasn’t cleaned especially the toilet from the previous guests. Shower lacked any type of power and the cold tap on the sink didn’t work. Parking was the only thing that made me give this review 2 stars, as we managed to park directly adjacent to the room since we came by motorbike. Expedia provides an option to pay for breakfast as an extra, however the hotel DO NOT do breakfast - we had to communicate with reception this dispute and Expedia directly to resolve the issue."

"Overall the hotel is good, clean, tidy. The breakfast was tasty. The staff was very welcoming and nice to talk to. The only suggestion I would like to make is to reduce the parking price, it's really too high."

"Not applicable"

"To be honest. The room wasn’t great. Very old fashioned and the bathroom door needed a good paint. Couldn’t turn on the bathroom radiator. Tv was tiny and bed not that comfy. Tiny room and very basic for the cost But great amenities for spa and leisure."

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."