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"Everything was just perfect, room is so comfortable and clean, service and food are amazing, staff is super friendly and professional."

"Nice staff, welcome tea and beautiful view! "

"Good hotel with friendly staff. Nice breakfast and room. Overall a very nice hotel to stay at."

"Very friendly staff! They were able to accommodate all of our needs. Breakfast was great as well."

"It was great stay! Easy communication and the apart hotel is new. Right across US Consulate. Thanks for great experience. Special thanks to Gulzana who organized the tour and transfers. Highly recommend."

"A wonderful hotel in the heart of Astana"

"Very good service in all areas. Thank you to reception for assistance with accommodating all special requests. To bartender who brought meal to the room. "

"Great experience the presidential suite was really nice"

"We were extremely unhappy with our stay here. 1. It was cold in the room and we couldn’t use the heater, because it doesn’t work during summer time. Reception doesn’t have clue about it, and they were just telling us turn on AC for heat and wait 10 mins. 2. On the reception in the evening there was a random drunk person from the street. There are no any security there. 3. In the hotel restaurant they did not remember the whole order… We were waiting until we asked, and they were like.. “Did you order fish??”.. Of course, after waiting for an hour for the fish, we just decided to cancel it. That was the worst experience in the luxury hotel we had. Honestly, I do not understand why this hotel considered as luxury… I do not recommend anyone to stay here. "