"An unexpected hidden charge. A CASH deposit required even though the room was prepaid. If you're going to have that kind of requirement then MAKE IT OBVIOUS on websites. $3.99 to use their ATM. It was 1am. Not like I had a choice to go find my bank in a different city/state. This is the kind of thing that I will stay elsewhere from now on. The way I see it, you owe me four bucks. Oh, BTW, I have been in the hotel industry over 40 years. There's nothing you can tell me about customer service and...

"Clean and comfy"

"Tea"