"We had planned on only needing a king size bed, and the hotel was very accommodating when we arrive to give us two queens since our daughter decided to join us. We were very pleased with how we were treated on site with all the staff and the bartenders at the bar."
"Le seul bémol c’est la piscine accessible que le matin pour les résident … ou si on payer 25 euros pour réserver l’après midi .,. Aucun intérêt du coup on a était déçu"
"Had an amazing stay at the Refinery Hotel. The location is incredibly convenient, the rooms are surprisingly spacious, and the hotel has so much character. I especially loved staying in a beautiful prewar building—a refreshing change from the sea of uninspired mid-century architecture scattered throughout Midtown.
The staff were friendly and accommodating, and everyone I encountered was professional and welcoming.
Overall, a wonderful stay and a hotel I’d happily return to."
"Pool was too crowded and we could not access (waitlist 23 groups long).
Room was still dirty when we arrived and had stains around the toilet and in bedsheets.
Room decor from early 2000s.
2 of 4 elevators were not working so it took a while to get to any floor.
Views were nice."
"Extremely disappointing experience. For a hotel with The Plaza’s reputation, I expected a much higher level of customer service, understanding, and professionalism. Instead, the entire experience felt dismissive and unnecessarily difficult. Policies are one thing, but hospitality and basic common sense should still matter. Expected much better from The Plaza."
"Lovely, attentive staff and a genuinely helpful concierge who booked us a fantastic dinner.
I really can’t say enough about the entire staff from the moment we checking until to the end. This Hotel has One the most beautiful restaurant with fantastic service and food. I truly loved my room . The maid was keeping the room clean and paid so much attention to little details that my wife and I cared so much about. . Five star and Fantastic breakfast and dinner!!! All the waiters staff very...
"I would not stay here again but the food was very good and shower water pressure was awesome. Room set up was not convenient, lights were confusing, room did not cool properly, floors creaked, terrible view from window, TV and remote were slow, and staff was helpful."