البحث عن فنادق بتصنيف 5 Star في جنوب كانكون من SAR 423

"Clean room amazing stuff, but in need for room renovations"

"Our overall stay at this hotel was good, and the facilities and general service met our expectations. Unfortunately, our experience was ruined by a very serious incident. My wife’s pants were stolen from our room, and we strongly believe they were taken during housekeeping service. After we reported the issue, security and hotel staff came to inspect our room, but they were unable to provide any explanation or resolution. What was even more disappointing was that no one offered a simple apology...

"food and staff were amazing"

"There is so much to say about our family vacation—7 days and 6 nights! The food and restaurant were top-notch—absolutely no complaints there. However, the pool had no filtration; the water was yellow and reeked. All our swimsuits ended up in the trash—they were stained and impossible to wash clean. The area around the pool was extremely slippery; many people fell, myself included! Children even suffered bloody head injuries from falling. The shoreline was filthy—you couldn't even get into the...

"Clean room food was good. Breakfast buffet same everyday but don't know what they could have done differently. Oiio"

"My husband and I recently stayed at Secrets Playa Blanca Costa Mujeres and had an exceptional experience. The resort is beautiful, well maintained, and offers the perfect mix of luxury and relaxation. The beach, pools, and overall atmosphere made it easy to unwind. We upgraded to the Preferred Club, which was well worth it, and also enjoyed a wonderful spa experience. The dining was excellent, with the hibachi dinner being a standout. A special thank you to our butlers, Eddy and Angel, who...

"Had an amazing time here for my 31st birthday with my fiancée!"

"The place is clean but poor selection and quantity of food, everything opens late and close early, bar close at 11. Zero entertainment during the day, No shows at night , bar on the beach is slow far and not complete. Every single person you deal with will steal you by making you pay in pesos at a special change fees comes down to an xtra few hundred dollars . Terrible experience and bad / false advertisement"

"Beautiful facilities. Loved the spacious room. We had 2 queen beds and a couch. Loved the lazy river. (Just wished they could turn off some of the water that they have spraying down under the bridges. You have to go through it and it is hard to hold a drink and not get it wet). The food was delicious! Staff were very friendly! I would go back in the winter months, as I didn't like the sargassum on the beach. (Early June trip)"

"The rooms were nice, clean, and spacious. We only had the chance to try one restaurant, Caracol, and the food there was very good. Unfortunately, we did not enjoy the buffet very much. The dining area was quite small, very hot, and there were often long lines. There was also a strong sulfur smell around the property, possibly due to the seaweed. We travel to Mexico frequently, and compared to other resorts, the food was not one of the highlights of this hotel. The beach area is rather small,...

"Los empleados no son buenos en comunicación, no hay mucha variedad de comida."