"Had a bad experience with this hotel. I upgraded to an ocean view with balcony from a city view. The room was ok but old. The shower was broken but didn’t find that out until I was about to take one. And we have a guided tour that morning so good thing I woke up earlier. After plumber checked it, they had to transfer us to a newer room which they said they just finished renovating a week before. No balcony but still an ocean view and waived our upgrade fee and gave us breakfast vouchers. That...
"Had a bad experience with this hotel. I upgraded to an ocean view with balcony from a city view. The room was ok but old. The shower was broken but didn’t find that out until I was about to take one. And we have a guided tour that morning so good thing I woke up earlier. After plumber checked it, they had to transfer us to a newer room which they said they just finished renovating a week before. No balcony but still an ocean view and waived our upgrade fee and gave us breakfast vouchers. That...
Raquel