"I still have not received my refund for thr incidental hold. I have called 3x and every time no one is available that can look into it and I am ensured I will receive a call back the next day and I do not. Our room was ok, the sliding door frame is in rough shape and the room has an odd odor. Check in took almost an hour in line, while several people in front of me still didnt have rooms after hours wait. I was told they weren't sure if my room was clean, but call if it wasn't. There are roaches...
"I still have not received my refund for thr incidental hold. I have called 3x and every time no one is available that can look into it and I am ensured I will receive a call back the next day and I do not. Our room was ok, the sliding door frame is in rough shape and the room has an odd odor. Check in took almost an hour in line, while several people in front of me still didnt have rooms after hours wait. I was told they weren't sure if my room was clean, but call if it wasn't. There are roaches...
Jessica