Find all hotels by Independent in The Loop, IL

"I was upset that the hotel charged $5 to store a bag after checkout. This is usually complimentary for hotel guests. Otherwise, everything was great including an adequate breakfast."

"Some issues with the room and internet, had to switch rooms. The second room had a malfunctioning toilet fill valve, it would shut off due to friction, requiring me to pull the lid and jiggle it to fill. Some outlet's didn't work. Low hanging fruit that can be attended to can go a long way. Staff was friendly and professional at all times. Would definitely stay here again, but urge attention to detail. Also, have a daily Urban Experience Fee on the final bill that I have asked to get back. Not sure what an Urban Experience Fee means, no Urban Experience was offered outside of doing my thing, being a native Chicagoan. "

"Internet was slow.restaurant was closed on Tuesday night with no room service. "

"Increíble hotel súper friendly staff! "

"Clean rooms great food reasonable prices for food options...."

"I didn’t use them."

"Not much staff was apparent on the main floor throughout my stay. My initial encounter at check-in was with an unhelpful person but most of the staff was excellent. Instructions for the in-room coffee machine were not provided and I wasted the only coffee trying to work it. Walls were thin and adjacent guests noisy. But room was attractive and it had a bathtub, a lovely perk."

"The breakfast was great. Rooms were spotless and the double room had two bathrooms that was great when sharing with a friend "

"I absolutely loved my stay at the Palmer Hotel and definitely book next year again for The Great Lace event. The service was very cordial, my room was ready before check in, and I received a few complimentary snacks and amenities. I will say the only thing that would give me pause is the WiFi technically cost money (I received a promotion code this time) and the little fridge with drinks and snacks are classified as a mini bar so you will have to pay for these items. Besides those two things, I can easily see this becoming one of my favorite spots to stay when I visit Chicago."