"Staff, especially the person who checked us in on the evening of Friday 14 November, who was outstanding. Room much nicer than had anticipated. Better than many hotel rooms"

"Lovely hotel with cozy clean rooms. Great location shopping, restaurants. "

"The hotel was very clean and in good condition given the recent refurbishment. Staff were very attentive. We didn’t have a dinner booking at the hotel restaurant but they managed to find us a space. The restaurant food and drinks were excellent Would definitely recommend and stay again. "

"A great stay, central for everywhere we needed, easy access to the station and short walk to the therma spa."

"Can't beat location Very noisy at night - loud music outside rooms until 6am. Room hot so needed to keep window open but noise a problem Room small but otherwise good service "

"Always feel very welcome and valued as a customer."

"Room was clean , staff where amazing , couldn't do enough for you , went above and beyond "

"The friendliest hotel I have stayed in, ever. The staff were delightful - hospitable, kind, engaging and very efficient. The hotel fully lives up to its globally iconic location in one of England's most beautiful cities, steeped in history and culture. It was amazing that such a 'top-end' hotel is dog friendly too... We felt very special during our stay and would love to return. Worth every penny...!"