Find all hotels by Best Western in Metuchen, NJ from SAR 375

"Hotel room was clean and staff was helpful. Evaluators were a bit crazy and overwhelming. No fridge or microwave available. We was there for a dance competition!! "

"I would absolutely avoid this hotel. First, the room was disgusting. The sheets on the beds had visible dirt marks when we pulled the covers back. The body wash in the shower was completely empty. We didn't notice until after my husband took a shower but there was dried poop on the floor between the toilet and the tub! When we reported it to the the front desk (Anniqua), they sent someone who tried to argue that it wasn't poop it was "oxidization", and even when they attempted to clean it up, it looked liked smeared poop on the floor. The TVs are not able to be streamed to and there is only very basic programming with HBO options. There is a channel that scrolls through what is currently showing on each channel that you have to suffer through or channel surf up and down to find something to watch. There are homeless people sleeping the entire perimeter of the building, some with tents (very sad). Not what I was expecting when I booked this "4-star hotel". We initially asked the hotel if we could get a different room, but Anniqua said that they were fully booked and had no other rooms. We asked if we could get a refund since we were not planning on staying any longer because it was gross. Anniqua said that since we booked using a third party (Expedia), they were unable to issue a refund. We contacted Expedia and they reached out to this hotel to ask them to cancel the reservation so they could issue a refund but Anniqua told them that she wouldn't do it! "

"Hotel is outdated."

"Yes"

"Good customer service "

"Shuttle driver helped with bags. Great bartenders, especially Jill"

"For my room on the 8th floor, water temperature was extremely unpredictable with major gymnastics needed to achieve between freezing cold and scalding hot. The shower pipe is exposed and jostles while water is running and slightly after turning off. Heater runs for no more than about 5 minutes before blowing out room temperature to cold air. Construction happening in lobby, so no marketplace or other typical continuous lobby services available except front desk and breakfast restaurant. I liked that their soaps and conditioner are plant based."

"We stayed here the night before our cruise. It smelled like straight cigarettes and was absolutely disgusting. I will NEVER stay at a Red Roof Inn again! "

"There was a wedding during my stay so the valet was not available to non-wedding guests. Parking cost about $30 even though there was not a single available spot. Folks were double parked and illegally parked and we were told we had to park on the road, which was so unreasonable, especially in the winter. The check in line was excessively longs and staff were not friendly or accommodating. Will not be returning."