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"We stayed here as a family of 5 (2 adults and 3 kids - 10, 6 and 4) in the traditional Japanese room. We didn't get in till 6ish and left early so we could get to Kamikochi but I wish we had of added another night or at least got there at check in time to make the most of the facilities. Unfortunately we didn't have time to use the onsen. The traditional room is set up for tea when you arrive and then the staff comes back later to make the beds for you. The kids loved the experience. We were also able to wear the yukata to dinner. You can call down for kids ones to be brought up. Staff were lovely. We hadn't booked a food package as I have picky eaters but we went to the dining area on level 1 and were able to order a Japanese set meal for my husband and I and the kids had chicken nuggets, spaghetti and ice-cream. Highly recommend"

"The staff were so lovely, the annex rooms"

"Spacious room, friendly staff and great onsen experience."

"Clean and comfortable "

"Open air onsen was my favorite in this hotel. I went there early in the morning, it was rustic environment which I wanted. "

"Comfortable setting"

"Wonderful stay made possible by amazing staff. Warm, kind and true Japanese hospitality. Food was fantastic and guests hv 1hr use of private onsen each day of stay. Public onsen has an outdoor pool that was breathtaking at night. Stargazing was a memorable experience (tho info shared were mostly in Japanese). Our most memorable stay and we are glad we stayed for more than one night! "

"A genuinely unique and special experience. We had a room with private outdoor soaking tub and it was well worth the extra cost to have the memorable experience. The dinner provided was luxurious and memorable as well. "

"The staff were very attentive and welcoming. They were also quick to assist any guest who looked lost or who looked like they might need help."