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"A chilled space with gorgeous food and very accommodating staff."

"We lived our stay. Beautiful onsen, we loved the private and public baths. Enjoyed having a bath in our room. Very comfy room, great food for both dinner and breakfast. Amazing environment "

"Good stay at the hotel. The Japanese rooms were amazing and we had a great vegetarian kaiseki dinner and really enjoyed the onsens. Would defintely recommend staying at this hotel. Only issue is transport to the location is a bit difficult if you don't have a car. We were aware of this and messaged ahead to ask about the availability of the hotel shuttle bus to the bus stop for our departure. Unfortunately, when we arrived the receptionist was unaware they had a shuttle bus and was very unwilling to check the information we were given or even help us sort out alternative travel. It led to a bit of a concerning situation for our travel plans before another staff memeber corrected her and arranged our transport."

"Big hotel.. convenient for walking near the river. Must choose new building the newly renovated one"

"If I could give a 6 stars for staff I would, everyone was so friendly and the service was incredible. The only thing that let the property down was the old carpets but that was very minor "

"Excellent service, clean rooms. Amazing private onsen pools. Fantastic experience at our first Japanese hotel."

"There's staff to welcome and orientate us upon arrival. And since it's a large hotel with 3 buildings, the staff briefed us and walked us to the building where our room was. Nice breakfast and we have 3 onsens to choose from! It's also conveniently located within walking distance or a short drive to the main sights at Gero. "

"parking and nice location "

"Futon style. I paid extra for room facing the river. Waking up to river flowing sound is pretty therapeutic. The room has a toilet bowl room attached with hand washer. But for face and teeth brushing, you will need to go to common bathroom area. Onsen is said to have medicinal properties. There's nothing much around that area. Basically u r there juz to chill and relax. I like their free flow of spring water very much. There is a basic deck for stair viewing as well. Do note that there is a daily free car pick up 3.30pm from kiso fukushima station and departure of 10 am. I like they put in efforts in presenting their meals. Food is excellent, worth the extra 5500 yen paid 4 brekky & dinner. I stayed for 2 nites and they make it a point to change or vary my food menu which is greatly appreciated. Overall service is fantastic!"