Hotels near Great Mall Station

"From the moment we arrived, the experience was disappointing. The front desk staff was noticeably unpleasant and unwelcoming. When we entered our room, we immediately found multiple bugs throughout the space. This alone was unacceptable. On top of that, we could clearly hear our neighbors, despite the hotel advertising the rooms as soundproof. Due to these issues, we made the decision to check out within an hour of checking in and booked another hotel. The condition of the room, particularly the presence of bugs, was simply not something we were willing to tolerate. What made the situation even worse was the response from management. When I spoke with the general manager showed no accountability, offered no apology, and handled the situation in a highly unprofessional manner. His response, “as long as they weren’t bed bugs," was dismissive and completely unacceptable. We requested a refund for at least the night we did not stay, (our reservation was for two nights) but the hotel refused to provide any form of compensation. Overall, this was an extremely disappointing experience. Between the lack of cleanliness and the poor customer service from both the front desk and management, I would not recommend this hotel to anyone."

"Room is clean, and I like the room service "

"GOOD"

"Local eateries next door. And McDonalds"

"Very clean and quiet "

"I booked the room with the expectation that the Westin hotel was among the best in the city. The room seemed clean and everything seemed to be in order and our first night was fine. It wasnt until the following morning, when I went to take a shower that I noticed an issue. In the shower, there was a cockaroach"

"I thought from reading the previous ratings that this would be a nice place. Boy were we disappointed! They were supposed to have a bar and restaurant. They might have once but not anymore. Rooms were dirty. Nobody was bothering to clean around the baseboards in the bathroom. It’s almost as though they just pushed the dirt to the sides of the room. The breakfast, which was supposed to be included didn’t exist. You could buy a seriously overpriced muffin, dry cereal, etc., but the price was outrageous. The property is being sold so hopefully it will improve, but right now I will avoid it."

"Property can definitely be improved. "

"Clean hotel near convention center, but restaurant was empty at dinner time, chairs were scattered all over the place like they were in storage but they were open. Staff was incredible!"