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"The bed was soft and comfy. The kids loved the pool and breakfast. The staff was great and was accommodating for us with us having a service dog."

"Staff was great. Breakfast was average."

"The room and property were super clean. The staff was very friendly and helpful."

"Not able to check in at 4:00 pm. Front desk was rude and was not even providing any ETA."

"The room was very clean and comfortable. The staff was friendly and helpful. The laundry room was a plus. Will be back again."

"This hotel is ageing poorly. The coffee maker was unplugged, and the power cord did not reach the outlet available. Towards the end of the stay, it did not work at all. Also, we had an ant attack the whole time. Bathmats were in the lobby instead by the tub/shower. We will no longer stay at this location when visiting the area."

"Absolutely love staying here every time we come to Palo Alto!! Always clean, staff is always friendly, and the pool is heated!! We will be back."

"x"

"We completely enjoyed our stay! Everything was beautifully and thoughtfully put together. The staff was very kind, we felt very welcome. The little touches set this place apart. We would absolutely stay there again in a heartbeat!"

"There’s an additional charge for parking. There are not enough seats and tables in the breakfast area."

"Very good experience overall!"

"Need to fix the flood lights that point into the room directly all night and make it seem like day light all night. also the breakfast should be kept up and refilled. food was ran out and took 15 minutes to get new food, and it was not all of it."

"The shower doesn't have hot water. Spent 1 hour fixing it myself. One bulb is flashing the entire time. Pillow is too soft for proper sleeping. Also, the rooms are quite noisy and you can clearly hear noises from other rooms and the commons. The AC ceased to function properly and blow out hot air only, making the room almost 90F. No maintenance crew is present and front desk is not able to sort it out. Switched from double bed to single room (no double bed room available) after almost 2 hours...