Find all hotels by Independent in El Combate

"Whole property including casino is non smoking."

"Our experience at TRYP by Wyndham Mayagüez was extremely disappointing. While the hotel itself looks decent, the service was unacceptable and made our stay very frustrating. On the first night, our room had no water. We immediately reported the issue to Louis at the front desk, who told us maintenance would come, but no one ever arrived. There was no follow-up call, no update, and no effort made to check whether the issue had been resolved. 🚫 The next day, our room was not cleaned at all. When we asked about it, we were told they were short-staffed, but no one informed us in advance. The response from the front desk was cold and dismissive, with no apology or attempt to accommodate the inconvenience. Another constant issue was the parking garage gate. Every time we returned to the hotel, the gate remained closed and did not open automatically. We repeatedly had to get out of the car and ask the front desk to manually open it because staff were not paying attention. 🚗 Basic communication, responsiveness, and guest service were clearly lacking throughout our stay. For the price paid, this level of service is unacceptable. We would not stay here again and cannot recommend this hotel."

"The hotel was clean, and the staff was very friendly. I have to say the staff made the visit all worth a while. Everyone from the front desk to the maids to the staff at the Pisces restaurant was super friendly and accommodating to me and my family. They have a private gate that leads straight to the beach, which was very accommodating. My kids enjoyed the pool and it was always clean. The only area I could see improvement for was the fitness facility. They were pretty much missing all of their dumbbells and the equipment did not live up to expectation. Other than that, it is a wonderful place to stay."

"The modern decor at Rooms Boutique is a mask for poor management and lack of basic service. Despite confirming two beds for our family stay, we arrived to find only one bed and a sofa. The sofa was not a standard pull-out and was difficult to convert, with no linens provided. When I asked the front desk, I was dismissed and told they were already in the room; I eventually had to insist, only to be handed a single sheet and a comforter with no other bedding. To make matters worse, the fridge didn't work upon arrival because it wasn't even plugged in. This, combined with the sandy floors, dirty bathroom, and a total lack of toiletries (no hand soap or hand towels), made for a very uncomfortable stay. You are essentially paying for a nice-looking room with zero hospitality."

"This hotel is beautiful and the staff is friendly and helpful. I would stay here again! "

"Una localización perfecta. A pasos de la playa y restaurantes. Todo muy limpio y el personal muy amable y servicial. "

"Apt was as described. Clean. Quiet. Surrounding area is also quiet, with many businesses closed or not operating predictable hours. "

"Beautiful views!"

"It has the basic necessities, but I was extremely displeased by the fact that upon checking out one of the staff members sent me a text message asking where the tip was. I felt like that was very disrespectful. Especially because there were not any additional services available nor rendered. The property was pretty. But the bathroom in our room was nasty the shower was full of mold, and the employee who initially checked me in was drinking a beer while on the clock. It was unprofessional in my opinion "