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"Good location and parking. Room dated, carpet few stains. No air conditioning, no iron, but asked reception and received in 10 mins. Bed base dated. Good balcony although could do with a bit of a clean also"

"Loved our stay"

"I loved this hotel and found it beautiful and clean. Extremely safe to stay on my own and ideal location for shopping and the stadium. Brilliant choice for breakfast which could be hotter though. All staff were really lovely and polite."

"My go to when in Llandudno. Staff always helpful and friendly."

"Hotel is a little tired in spots but overall a good location with very friendly helpful staff"

"Stayed at the Celtic Manor Resort recently and came away feeling a little disappointed overall. The bed was genuinely excellent and most of the staff we dealt with were friendly and polite, but for a hotel marketed as five-star, parts of the experience didn’t really match the price point. On arrival, the concierge/car parking experience felt unnecessarily dismissive, which isn’t the welcome you expect when paying premium prices. The hotel itself also feels quite dated in areas. The room was...

"We thoroughly enjoyed our stay. The room was fine,clean and fresh. The dinner was excellent We were allowed into our room before the official time We will return "

"We stayed here for one night whilst visiting Chester. Although, not directly in the centre, it is only a lovely 15 minute walk along the canal to get there. The hotel is modern, with reception located at the bar. The atmosphere was lively and you also get a complimentary drink voucher on check in. A nice touch. We used these later and you can get either an alcoholic cocktail or a non alcoholic cocktail. Those are the options. The staff were friendly and helpful. The room itself was clean. They...

"Rooms are of good size. Bathroom has mould rooms were not ventilated."

"Great location, modern clean hotel and helpful staff. there was nothing to fault the trip."

"Friendly, professional and caring management. Traveling with my handicapped father and the management team was compassionate and very supportive. A+++ experience. I recommend the hotel for those with handicapped family who wish to enjoy a respectful and caring experience."

"Room was clean and staff were helpful, had a family room with 2 double beds. But with having children and in a family room I would expect a child lock on the window. Also they was a screw sticking out through the wood of the room door frame latch plate.. apart from that the hotel was clean and staff were helpful."

"Very clean hotel and located in a very convenient location."

"Staff very friendly and helpful. Room was well equipped. Breakfast was excellent "

"Great location. Room was good for the price with a great view. Lovely and friendly staff. "

"Fabulous"

"We stayed in a superior room with lake view and was amazed on how beautiful the room and view were. We were very fortunate to have a room with veranda where we sat and just enjoyed the peace of our surroundings and the stunning lake. Breakfast was very nice as always and plenty to choose from. We didn't use to pool or spa as we were happy enjoying the sunshine and our veranda. Close to Chepstow Town centre. Friendly staff and easy check in."

"Will book again"

"Great location, lovely bedroom, good spa, amazing backdrop"