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"I didn’t fine the staff at the pool bar welcoming or friendly at all."

"It's nice to be surrounded by plants than just city"

"Nice place to stay in Florence, but little far to downtown"

"We had a stop over in Florence and truly enjoyed our stay! From start to finish the staff was extremely helpful and the room was exceptionally bigger than we anticipated. Location was perfect! The hotel was close to all the major sights. Would highly recommend this hotel!"

"Far from city center but worth it. Atmosphere and views were fantastic."

"The hotel is clean, busy, kinda has the vibe of Millenials and Gen Z mix. The rooftop pool is nice to sit at, the water is very cool. A quick dip and most people are out! The bar at night is nice with the skyline. The 1 set of elevators takes hotel staff to explain as they lock out the room floors so it only goes from ground to rooftop at night - not sure as to the exact time this happens. A separate set of elevators can access the rooms. Easy check in & check out, friendly staff. Our AC shut...

"The property is very well located. Near the train station and easily walkable to everything in the city. It’s a beautiful historic building with a lot of charm. The staff was extremely nice and very helpful. My wife and I don’t speak any Italian and had no issue with communication. The staff go above and beyond to be helpful. Unfortunately I’m only giving the property 3 stars because the beds are very uncomfortable and the air conditioning doesn’t work very well. We were in Italy for 2 weeks...

"We reserved a private room for two and we were surprised for the size, clean and not noisy at all. The location is perfect and it’s a good place to escape from the overcrowded Florence during summer."

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"Total was overall nice, but the Ruz could use a little upgrade. Lots of flies in the hallways and in the hotel rooms."

"Excellent service and great hotel! Would definitely recommend and would stay here again in the future"

"Good hotel. Amazing breakfast"

"We got the room for handicap so there was no glass shower door in bathroom and it caused problems after showered. AC working great and room was clean and spacious- there were no microwave in common areas. Hairdryer was in front desk if you need to borrow one. Overall was good."

"The staff were all very friendly and helpful. The room was clean, and no outside noise, slept well. The breakfast was nice plenty of choice 😋."

"The hotel is clean, but the majority staff needs to be hospitable. Only a few of the staff are nice. The clean and inviting hotel ruined by the almost hustle staff. They over charge me on the shuttle service too. The place is not recommendable."

"Phenomenal roof top terrace and excellent location with access to the train and all the most sought after sights"

"Staff was extremely friendly. Roy was very accommodating. Great location and atmosphere."

"The hotel was in a great location for both my wife and I to get around the city. The staff at the hotel was also incredibly caring and helpful whenever we needed it. They wrote us a sweet card for our honeymoon and gave us some great gelato recommendations. I would encourage people to give this place a try when visiting Florence."

"Staff was very friendly and helpful. The breakfast was fantastic. Any little issues that came up were quickly dealt with. A great stay."

"Staff was amazingly helpful! The location is great. Close to everything. The only downfall was no elevator, but the staff carried our heavy bags up and down from our room. Clean and again staff were all amazing!"