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"Very accommodating. We had a mix up with our departing car service and the Hilton staff was incredibly helpful with arrangements so we would not miss our flight. Saddest part of the trip is the removal of the bracelet"

"The staff are absolutely amazing. They go out of their way to ensure everyone is taken care of. Property is immaculate and aesthetically pleasing to the eye. Daily trips to the beach feels like little excursions. Eric at the Grotto is amazing and is so attentive. FIBI…"

"Our experience at Grand Sirenis exceeded our expectations. I’ve been to other resorts in the past but Grand Sirenis has set the bar high. Starting with the second we arrived, we were met with amazing hospitality and service by all the staff. We felt spoiled! Adan and Alfred were extremely helpful throughout our stay and made sure we were always taken care of and answered any questions we had. Adan even went out of his way to make a dinner reservation on our first night. During the days/times...

"The whole place was excellent. Property kept clean at all times. Very attentive helpful staff. I would recommend this place to anyone!"

"👍"

"The place is beautiful but the breakfast took forever even though the place aaa empty. 30 minute wait for coffee and fruit plate."

"La comida algunos dias era muy buena y otros no tanto. El alcohol podria mejorar un poco la cerveza fue lo mejor. Los jugos naturales excelente."

"Excellent service. Beautiful place! Comfortable bed."

"Very clean through out property"

"Todo muy bien, yo fui en temporada baja y los meseros se ven tranquilos y muy platicadores, hay Aqua zumba y otras actividades, el buffet muy rico, lo único malo es que no pude entrar al mar por el sargazo"

"Personal de meseros barmans te atienden horrible, se enojan si les pides algo, se desaparecen hasta 20 minutos, nos niegan el servicio y tuercen la boca cuando les pides algo. Nunca se pudo encontrar reservacion para ningún restaurante, y las bebidas son de muy mala calidad"

"Beautiful place, plenty of activities, only thing you need to inform guest of another housekeeper coming later in the day after 9pm the guest should be asked if service is needed no be surprised by someone coming into the while in bed"

"The room was beautiful. I loved our private little pool. The hotel isn’t very convenient if you don’t have a car. Taxis can get very pricey without one. The shared hotel pool is very nice too. I would stay here again if I have a car rental to get to the hotel zone area."

"We had an amazing experience at Nomade. The staff were all so friendly and attentive. The food served at their restaurants are all delicious, the drinks are well made. The parh to your room is surrounded by nature, and all very private. The daily yoga is so peaceful, and our favorite experience was definitely the Temazcal ritual! We highly recommend this hotel!"

"The property and amenities were amazing and the service was top notch. Be prepared to spend some money in Tulum though. Nothing is cheap"

"Best experience, I had an amazing room, the guy at the front desk gave me a better room wen I didnt like my first room .. honestly this place is a dream tree house love the bath tubs, loved everything about tulum including this place"

"Great service great experience"

"El personal es muy amable y las instalaciones estan muy bonitas. La alberca tenia agua templada y ademas te dan 20% de descuento en el restaurante si eres huésped."

"Muy buena ubicación, no tiene alberca pero tiene acceso gratuito a varios hoteles que si cuentan con alberca Diario te dan una bebida de cortesía Si regreso"