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"The staff were very nice, friendly, and helpful. The only thing we did not like was the cost of the transfer from the airport to the property. If you stay at the property they should provide the transfers. Also, we did not like how when we arrived they tried to get us to go and listen about a timeshare to get deals for things on the resort. Lastly, the mosquitos were extremely bad! Other than that the resort was gorgeous, clean, quiet, and relaxing. The food was good and Arturo was amazing!"

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"Our concierge Alfred was so helpful to us he helped us plan our dinners and helped us book a tour. Our waiter Dagoberto was the sweetest! He always greeted us with a smile every time we went for breakfast. Also Grean, Nairobi, Vicente, and Itzel the concierge team were amazing, they were the sweatiest treated us like family. They helped us with our reservations and were always so happy to greet us and help us. Also at the spa Carla gave us an a lovely experience with our hydrotherapy session!...

"Staff and entertainment personnel were really good. Food was average at best, beach area was below average. Mattress was hard, several plugs did not work. Been to much better properties in the past. Overall experience was just average."

"This is my second time going to Bahía, I really enjoyed the resort. Perfect time I went. Not to busy and very relaxing. The room service is on top. And the people were very friendly."

"This is not all inclusive resort I came to this resort for a very special occasion. I’m getting married so this was my bachelorette party not once. Did I receive an email regarding that more than 75% of the amenities at the resort will be closed. There is constant construction going on causing hazardous around the resort I even cut my toe in one of their pools their room service was not quality at all. We were waiting more than two hours for a single meal along with getting overcharged for...

"Great stay and great hotel staff."

"Great place, great experience!"

"Extraordinary hotel and apts. Loved the stone walk ways and lush jungle landscaping Clean, safe, comfortable. The staff made the difference between a great stay and an unforgettable stay. Photos are accurate. Good location. Wonderful resturant. I had the pleasure of staying in 2 different rooms with plunge pools and a 1 bdr apt with plunge pool. Wow. Huge pool, priviate sun deck big enough to hold a 10 person party. Beautifully decorated. Large 2nd terrace, full large kitchen. Front desk...

"I loved the à la carte dinners, staff was always friendly, Sara at the spa was 10/10!!"

"⭐ 1/5 — Terrible Experience, Not Worth the Price! Extremely disappointing experience at Azulik Tulum. The room was not clean, the bathtub was full of trash, and the air conditioning was set to a fixed temperature that we couldn’t adjust. The staff were rude, unhelpful, and seemed completely uninterested in assisting guests. There were also way too many mosquitoes throughout the property. I stayed at Azulik a few years ago, and the experience was much better back then. Unfortunately, the...

"I love that you can avail of all the four resorts- Tequila, Akumal, Tulum and Coba. The staff in Frutos del Mar were able to provide the cakes as per our request. With the staff help, we were able to pull off the birthday surprise we’ve planned. And they were gracious enough to deliver the remaining cake to our room complete with a very nice table setting. All the staff of the 4 resorts were excellent in their service. We really had a great time."

"Overall, we had a good stay at Hotel Kanan, and our room was absolutely amazing. However, the hotel itself felt a bit neglected and could definitely use some maintenance and extra attention. I understand that tourism may be slower right now, but I actually think this is the perfect opportunity to take care of the property and make improvements. One of our biggest disappointments was the beach. I completely understand that sargassum is a natural issue and difficult to control. However, there is...

"Place was nice but could’ve been kept better. I got probably over 30 mosquito bites because there was a gap in in the window that couldn’t be covered. The water and electric went out middle of the night before check out, and I found out because my cpap turned off and I couldn’t breathe. I couldn’t shower or brush my teeth. It was raining hard so in order to get to the front desk from my room I had to walk through ankle height water. It could’ve been easily fixed if they put a drain or something....

"Le calme, la piscine magnifique et l’environnement dans l’enceinte de l’établissement qui invite à la paix et au repos. L’accès en voiture est très chaotique, on se demande où on arrive. Mais il faut savoir que l’ensemble des rues et routes de Tulum sont dans un triste état,"

"El hotel efectivamente está a pie de playa. Tomar la clase de Yoga a las 8 am enfrente del mar, de verdad que es una delicia y vale toda la pena del mundo. El cuarto super amplio y limio, me gustó mucho, aunque ya tiene algunos temas de mantenimiento, Desafortunademente el sargazo está fuera de control, sin embargo nos dieron acceso a un parque con cenotes (casa Tortuga) y estuvo increíble. El desayuno incluido también nos encantó. Ojalá puedan hacer algo con el tema del sargazo porque si es...