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"Let’s just say, we wouldn’t hesitate to go back! This resort has daily activities and entertainment. The food was awesome at the restaurants and the drinks were offered every where we turned. The hospitality here was awesome and they were always so respectful and helpful. The couples spa was also very much relaxing and soothing. Don’t hesitate on booking this resort."

"Our concierge Luis was amazing. Very helpful. Alfred was amazing and helpful too."

"Fatal este hotel es muy solotario, muy aburrido, comida muy mala hacer reservaciones para comer es un problema fatal fatal el Personal es muy grocero"

"Will def come back"

"First time we went in 2023 and everything was great. We decided to come back hoping to have the same experience but to our surprise its under construction. Half of the property we were not able to use, including their main pool with bar. Nothing was announced about it being under construction, if we would of know we would save our money for a different time. We were the only ones uncomfortable with the situation. When we mention it at check out the girl just rolled her eyes at us. They used to...

"Couldn't close the door to the balconies from outside and there are lots of racoons that would come by the try to get in, which limited our time we could spend outside without having to constantly watch our door. Right when we got to our room there were dishes sitting on the stairs, they were there for three days before anyone picked them up. Staff was friendly. It was nice being away from technology!"

"Older property, high pitch squeal in our room every 5 minutes from the water lines. Food was not good."

"All good"

"Super clean and cozy"

"i want to preface this with the knowledge that we were at the resort during low season so some things were scaled down. the grounds are beautiful and the landscaping is well kept. lots of animals/birds to see. staff were mostly decent but only a few were above average. buffet food was very repetitive in all the hotels as we made our way around trying to find the best option. (more on this later) the ala cart's we booked were mediocre at best. the carts to take you around are plentiful and always...

"This hotel is perfect, relaxing vibe, the cenote is amazing, the staff is so humble and attentive, excellent service, food was delicious. Definitely would recommend this hotel."

"Amazing place to stay in Tulum. Very charming and great staff."

"I booked this hotel for my mom, my niece and myself and was hesitant to stay in El Centro but it was the best decision for Tulum. The Villa was more than perfect for three people and we each had our own room, bathroom and view. We had an absolutely wonderful stay! From the moment we arrived, we felt genuinely welcomed and cared for by Gus. Raul, Pablo and Frank were incredibly warm, attentive, and thoughtful. Their level of service was truly what you hope for from a five-star experience. ...