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"Food was great for an all inclusive. Better quality booze in the preferred lounge, but none of the bars were serving anything terrible. Staff was incredible, specifically the bartender at the preferred club, servers by the main pool, the entertainment guy Anthony, and our concierge Ricardo. The hotel plans excursions for you, but found significantly better prices if you book online. Snorkeling with turtles was sick, but you’re overpaying for a guide, bring snorkeling gear and you can do it all...

"We stayed here for a week with our 3 kids and it was amazing. The staff made us feel like family. We enjoyed the pool and all of the restaurants. Ver clean property and we will definitely come back again."

"Extremely disappointing experience, especially considering the price. We booked 3 nights but checked out after only one night and moved our group of six to another hotel. We stayed in the Ocean Sky Villas, where the A/C did not cool the rooms adequately, making them extremely hot and uncomfortable. The Wi-Fi also did not work, so even ordering room service was difficult—we had to walk to the restaurant to request assistance. The beach was completely covered with sargassum and essentially...

"This property is centrally located in Tulum so if you’re planning any excursions everything is only 10-15 minutes away. The property itself was under renovation during our visit so there were rolling closures in restaurants and main building. A little annoying but we managed. Glad to see there were renovating as it was in dire need. It’s a dated property but looking past that the staff helped make it great. The live music and shows in the evening were also above average. We spent most of our...

"This is an exceptional hotel and location both in the middle of a luxurious jungle with animals (coatis, raccoons, iguanas etc…) and by the sea. The room was well equipped and maintained with a small pool to linger at the end of the day. The hotel has many very large pools and many qualitative options to eat (Mediterranean, Mexican, Thai, Japanese). The staff is extremely helpful. I would not hesitate to return !"

"Starting from the moment I"

"Don’t book. Place is run down. Bathroom had black mold. A/C thermostat locked. Kids water park super old. Staff not helpful. Bartenders and waiters prefer to attend first to certain foreigners. Had to figure out the whole hotel on my own. This place is huge. Three hotels in one. You have to wait for for golf carts (10-15min) to get the beach. The beach has rocks. We did see some fish. Buffet is mediocre at best. Airport is over an hour away. There is way too much to explain. Just find another...

"Todo aceptable pero muy caro para lo q ofrece"

"The property was clean the food was horrible also the drinks were no good. The property has alot of old retired people there is nothing to do as entertainment on the property Hot water was good air conditioning was good there is nowhere to store your clothes being a five star hotel and the so call private Jacuzzi if you on the first floor is not private. The only good thing is you can go and use all the facilities on the other properties which are a free trolly drive away. I would not stay at...

"Todo excelente , el servicio fue muy bueno , ojalá que se pueda arreglar de alguna manera el problema del sargazo !"

"Came to Copal for a relaxing vacation with my husband and we got just that. It was clean , quiet , and near so many local restaurants and shops . The room we had gave luxe jungle vibes . We will be back"

"Everyday it was cleaned, staff were always nice with a smile! I loved how they always kept record who left or came back to hotel! Made me fell safe."

"Everything about our stay at La Zebra was perfect! If you want a small hotel with every detail considered, where the staff are ALL amazing, kind, warm and so friendly then La Zebra is for you. A beautifully styled hotel, complete with every modern touch yet embracing Mexican art and culture, it is the kind of place where you can totally relax. The food and drinks were incredible, our particular favourite was the ceviche! The staff became more like old friends, nothing was ever too much trouble....