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"The property had excellent foods loves by picky children. The highlight was the kids club. The staff there do an excellent job and my kid always wants to go to the kids club."

"The staff are absolutely amazing. They go out of their way to ensure everyone is taken care of. Property is immaculate and aesthetically pleasing to the eye. Daily trips to the beach feels like little excursions. Eric at the Grotto is amazing and is so attentive. FIBI…"

"⭐⭐⭐⭐⭐ Exceptional Service, Amazing Food, and a Beautiful Resort Our stay at Secrets Akumal Riviera Maya was absolutely wonderful. The resort is beautiful, well maintained, and offers a relaxing atmosphere from the moment you arrive. What truly made our vacation special was the incredible staff. A special thank you to Belem from housekeeping for keeping our room immaculate and making us feel at home throughout our stay. Mario at the bar provided outstanding service and always greeted us with a...

"The service was amazing; however most restaurants were closed and the beaches were covered in mounds of seaweed. As such, we couldn’t enjoy the beaches or the ocean. Some of this was seasonal, but we were never notified of the limitations and reduced amenities. We couldn’t even book many of the excursions due to the seaweed and oceans. Additionally, several areas and amenities were under construction with no notification."

"Más orden"

"The rooms were clean and the place is lovely wouldn’t recommend if you are black the staff aren’t going to be as attentive to your needs as other races. The entertainment there is also very hard to find so keep that in mind. Perfect place if you are not looking to get off the resort."

"This place was very tranquil and peaceful—- loved it. Staff was very hospitable and gracious for your presence. Food was delicious and drinks did not disappoint."

"The staff were amazing! Will definitely be returning 😊"

"Can’t beat the view or the staff!"

"Personal de meseros barmans te atienden horrible, se enojan si les pides algo, se desaparecen hasta 20 minutos, nos niegan el servicio y tuercen la boca cuando les pides algo. Nunca se pudo encontrar reservacion para ningún restaurante, y las bebidas son de muy mala calidad"

"Beautiful place, plenty of activities, only thing you need to inform guest of another housekeeper coming later in the day after 9pm the guest should be asked if service is needed no be surprised by someone coming into the while in bed"

"We had an amazing experience at Nomade. The staff were all so friendly and attentive. The food served at their restaurants are all delicious, the drinks are well made. The parh to your room is surrounded by nature, and all very private. The daily yoga is so peaceful, and our favorite experience was definitely the Temazcal ritual! We highly recommend this hotel!"

"The room was beautiful. I loved our private little pool. The hotel isn’t very convenient if you don’t have a car. Taxis can get very pricey without one. The shared hotel pool is very nice too. I would stay here again if I have a car rental to get to the hotel zone area."

"Best experience, I had an amazing room, the guy at the front desk gave me a better room wen I didnt like my first room .. honestly this place is a dream tree house love the bath tubs, loved everything about tulum including this place"

"The property and amenities were amazing and the service was top notch. Be prepared to spend some money in Tulum though. Nothing is cheap"

"Great service great experience"

"I absolutely loved this hotel, the pool, the architecture, it was pretty, very clean, the staff was amazing, and helpful. Thank you!"

"I stayed in this hotel for 7 days. The room and setting were good and the customer service was excellent, they always answered my questions and helped me when I needed it, room service always answered right away and the food was in my room in minutes. They assisted with every question about recommendations and hotel amenities. There’s a couple things that I would like to highlight, a hold of $150 for each day of your stay is made on your card which was not disclosed anywhere before we...