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"Ok"

"Property was large and spacious, lots of room to explore. We went with the rooftop suite and loved it! Room was highlight! This location is set up well for couples and has a great local vibe. Room service was a bit slow and concierge was unheard from.. Food was mediocre, par for the course.. expected. 24 hr coffee shop was nice! Common pools are warmer and not ice cold... nice!!"

"T"

"Love Secrets Akumal, have been three years in a row and the resort is incredible - from the rooms, to the employees, to the beach and water. Restaurant options are numerous and food is comparable to other high-end resorts. The people there are wonderful, and the option of having the quiet pool is what helped sell us the first time we picked Akumal and one of the things that keep us coming back."

"Staff was friendly and excellent. Food was very good. Service was top notch."

"The property was well maintained liked the room. The food was good, but was very difficult to get à la carte reservations without complaining. It was very disappointing that pools closed at six. The beaches had a lot of Sargasm and look like an endless job to clean up. They had renovations going on."

"go but just 2 nights"

"Terrible staff, rudeness, arrogant. Didn’t liked the customer dealing"

"Did not meet expectations or the price"

"We were at the resort 3rd time and planning to go back soon"

"Absolutely love staying here! this is our second time at this resort. We absolutely love it. Wonderful entertainment. You could not be bored. Very comfortable rooms and large. The food is really good compared to some of the other resorts we’ve been to. Amazing beach area and you’re always able to get a beach chair no matter when you go down there. Great pools! I know that this property has been bought out by the Hyatt or the Hilton and I’m hoping that it stays affordable like Bahia Principe was....

"The room was beautiful. I loved our private little pool. The hotel isn’t very convenient if you don’t have a car. Taxis can get very pricey without one. The shared hotel pool is very nice too. I would stay here again if I have a car rental to get to the hotel zone area."

"Camila (Guest service host ) was amazing …She gave our whole family ,6 Star service! Organized special dinners ,set up are al carte diinners,arranged our rooms we requested and set a Birthday day celebration!! We will be back…!Thank you so much!!!"

"Fue perfecto"

"Beautiful resort."

"We stayed in a Teepee on the beach- used the public bathrooms. The public bathrooms were gross but all public bathrooms are- bring disposable toilet covers/witch hazel/wipes/hand sanitizer/etc. There is an option to stay in a teepee by the bathrooms. I could not recommend against that enough/ it smells horrible down there :) The teepee on the beach was so nice. It seemed like we were the only ones staying in those ones. There was this nice little area right outside of it with beach chairs and...

"Our room in the Tequila section was beautiful. We were right across from the Spa and Le Gourmet restaurants and around the corner from the pool. The trolley stop was also behind our room. The Coba lobby and buffet were very close also. We couldn't have requested a more perfect spot! The various spots that have musicians or music at night are loud, but, in the room we just heard the bump. Not bad and didn't prevent us from sleep. The property is so big and fun. We had access to the beach...

"I absolutely love this hotel. It was one of a kind the most unique experience. The hotel was stunning. We fell in love. I definitely can’t think Fidel, Ismael and the crew at The Beach club. They made our trip beyond memorable. I love them so much. I wish I could send them letters every so often to keep in touch! They were awesome ppl with outstanding customer service !!"

"My stay at Alaya Tulum was absolutely beautiful. The entire experience felt peaceful, tranquil, and intentionally curated for relaxation. The staff was incredibly warm, attentive, and helpful from beginning to end, and the hospitality truly stood out. Room service was amazing, and they consistently made sure I was comfortable and well taken care of throughout my stay. I also appreciated the thoughtful birthday touches — the champagne and cake made my celebration feel extra special. If you’re...