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"Clean and modern rooms, central, friendly staff... day concierge was very helpful and professional. Night concierge was not so much, sent me to a restaurant that had stopped serving food, and didn't specify to the taxi company that we were four people with suitcases when ordering a cab to the airport. We were lucky our driver was so creative and our kids were so small. Would stay again."

"Loved it will stay again. Very compact and clean. Great location."

"Great location, close to the Roman baths. Plenty of bars and restaurants nearby. Good breakfast."

"Any hotel that gives you 4 tea bags and milks, plus extra if you ask, gets my vote!!"

"On site parking was terrible with broken furniture all over like a dumping ground. On the rare occasion the staff were on site, we had to walk through clouds of smoke where the male staff were sat outside. Cleanliness of the main hotel was below par. The room itself was ok, but I bought some cleaning materials, as did my companions in Other rooms. At one stage the water was completely cut off and the only way to report it was to phone a call centre in London to get it fixed. I am amazed this...

"Great location. Needs maintenance- air conditioning was not working properly in two of our rooms. Toilets were quite old and had a smell to them. Staff were friendly and helpful. Breakfast was tasty."

"Il personale è molto gentile, La camera è pulita e la colazione buona in un locale luminoso con vista sul fiume. Un po' difficoltoso l'accesso con l'auto al parcheggio. In conclusione un albergo non lussuoso ma confortevole, dove ritornerei volentieri"

"I was left somewhat frustrated to pay £16 per head for breakfast for 3 people - total £48. I ordered the larger cooked breakfast and was then asked to pay an extra £6. The bigger breakfast had an egg and a pice of black pudding. This has left a negative feeling of what was an otherwise excellent stay at the hotel."

"This hotel was fantastic! The location in central Bath was near the most popular sites and shopping areas. The onsite restaurant was excellent, and our room was a great blend of modern convenience and historic feel."

"Super helpful staff. Room great. Not view, as it looked in to an internal area, but was aware if this at the time of booking"

"The room was comfortable, large, and clean. It has air conditioning which was essential for us as there was a heat wave. Large bathroom. Outlets at bedside. Nice amenities. Coffee/Tea/water/cookies in room. There is a small fridge but it wasn’t very cool. Lovely view. Friendly staff. Nice lounge and bar. The restaurant was being renewed so food options weren’t great. But future options should be wonderful as a Gordon Ramsey restaurant is in process. Hotel is central to everything and area is...

"Beautiful old building and friendly welcome. Staff really helpful and room was spacious with lovely decor and a stunning view across the city and the valley. Peaceful location a mile out of the main centre of Bath, up a hill, but easily reached by regular bus service if arriving by train."

"The staff were especially helpful when I wanted to extend my stay and book the room for a day extra"