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"Clean. Convenient. Staff was wonderful."

"Top notch stay all around. Beautiful hotel, friendly staff, and location was central to everything. One piece of advice: we made the mistake of booking spa treatments with Thermae instead of the Gainsborough - we should definitely have booked with the hotel. Their facilities were far superior to Thermae's! Highly recommend!"

"Location is great .Next to UPDATED Marine Lake. NOW very popular."

"Location was great and room and bathroom spacious. Room was quite and had slept well. Good coffee and tea provisions with a kettle. Lift broken and had to manage 5 flight of stairs. Carpets on staircase very dirty. No mattress protector and mattress dirty on the corners. View from the window into a dirty courtyard with old building materials. Empty shower gel dispenser in the shower."

"Clean room, lovely staff, great amenities, my only complaint is that the bed was very uncomfortable which made it difficult to sleep."

"Very nice hotel in brilliant position very near to all attractions. The staff were very welcoming and friendly, especially Sally such a joy to be round. The breakfast was excellent and staff very professional when serving. Room very good, clean and comfortable. Will definitely stay there again when next in Bath."

"Lovely hotel, convenient location and we got a free upgrade as it was our wedding anniversary which was a lovely touch from the hotel. I asked for a few personal touches to be added to the room as a surprise for my wife and the hotel accommodated this with no issue and even had it in the upgraded room ready. Great service"

"Be aware that room will double and single bed for 3 adults is way too small. Minimal storage, had to live out of cases for 3 nights Feels like a single room with an extra bed shoehorned in."

"Clean room, very friendly staff, great location!"

"Absolutely fabulous! No complaints. Staff was quite helpful as per usual but staff at check in was exceptional! Room was lovely and clean."

"Rather slow and complicated check in process. This hotel requires a credit card holding payment of £30, which they claim is normal practice. Not something I've come across so don't agree, but compelled to do so. It would help if the card reader actually worked! Breakfast and room both adequate given the price."