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"Have stayed at the hotel 5 times now. This time was the best by far. They have dramatically improved staff, service, and food etc, etc. It wasn't awful before, but now its oustanding! I will be back again...."

"Spotless room, great location for exploring the city. Very friendly, helpful staff"

"The hotel is in a great location and felt very safe. The room was clean and the employees were friendly. "

"👍"

"All staff were super helpful even when I left article in the room they went immediate to retrieve them. Polite friend and professional. I would definitely go back again"

"Excellent hotel "

"Very nicely presented hotel in a good location within the centre of Bristol. Polite staff and the online check in / check out makes it very easy. "

"Everything was of high standard and cleanliness with friendly and helpful staff"

"Check in was quick, easy and friendly staff. Room was clean, quiet with a comfortable bed. Love the soaps, hair products in the bathroom, hot, high pressure shower. High quality linens and and towels. Easy parking directly in the hotel. Centrally local directly in the heart of Bristol, lots of options for dining. Didn’t use any of the amenities of the hotel so cannot comment on that. If you’re sensitive to smells the hallways, entry, elevator does high a high level or perfume or floral pumped in...

"all good. great place"

"Very friendly and helpful staff in reception, a credit to you. Our rooms were very clean and had everything we needed. Very nice breakfast, even for the vegan in our group. Would happily stay here again 🙂"

"."

"Great sized room on ground floor, near swimming pool"

"Very nice hotel. Excellent location. Very comfortable bed 👍"

"The hotel has been recently renovated and looks amazing, while keeping the original charm of the place. The restaurant and bar has such a cosy but vibrant atmosphere, with a brilliant menu (delicious) and such kind staff. Every single person who we met was friendly, and we felt so welcomed - as was our dog! Will stay again."

"Located right in the heart of Bath and only a short walk to hot spots."

"Spa was great, room was nice, dog friendly "

"Excellent "

"Lovely hotel close enough to the city centre and very accommodating "

"The staf was very friendly, polite and supportive. Rooms are super clean and spacious with all amenities included. Big TV screen to relax before sleep."