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"The overall experience is very good. We've been to the moon palace Jamaica 2x and enjoy almost everything during our stay. The only things which a found unacceptable is how longs it took to checkin. Both times we waited over an hour and we were only behind 6 groups. Despite pre checking in. For a place this nice their really should be more thought put into how to expedite it this. But, other than that the food, service, the amenities the property and the overall experience was 1st class."

"It was oka "

"As a Platinum member they made no provision for my arrival or benefits offered by Expedia. I could not book the speciality restaurant in advance and could not check in, in advance. When arriving only one restaurant was available with space. I had to take it or continue eating at the buffet every night. Not what you expect when spending considerably money. No recognition of my Platinum status. The hotel food meat was very dry. Some meats were so dry it was not possible to eat. I would...

"Wonderful place."

"With the possible exception of some places in Italy, I have NEVER been to such a child-friendly environment. The staff were incredible and made us feel like home. It was like staying in a Jamaican uncle's house on the beach. We will definitely go back!"

"Nice room"

"Yes easy and organized, everyone waiting for the tip and not a dollar, 5 or 10 bill .otherwise they will make a rude face."

"Good hotel, would definitely come back!"

"Internet picture misleading. On the picture a reef is protection the beach. In reality you cannot swim at this beautiful beach because of the big waves. So not a good vacation."

"If I could give this “whatever this is” a negative-star rating I’d obliged. 1. Terrible Customer Service. Front desk clerk lacks professionalism and courtesy, they forget people are paying for a service and experience not your baggage from home. 2. You pay a hefty some for a wedding at the venue and they can’t accommodate a late check out, I had to get an Airbnb nearby for my wife to get ready for our wedding. 3. We decided to get their Breakfast, they up-charge fried dumpling when you want a...

"Needs to pay more attention to the clean of the face basins lots of gunk in it"

"Spacious clean air conditioned room. Buffet breakfast was delicious. Friendly and helpful staff. Grounds of the property were clean and perfectly maintained. Free shuttle to the private beach. Ambience at dinner in the evenings was superb 👌. "

"The place was great as usual.Very quiet very laid back"

"The Property Need lots of Repairs, Their are broken tiles on floors, broken glass table in room, the gas Stove is rusted and burners are burnt out ,bathroom facet not right for that sink, when turned on it is sprays over the Floor and the shower head sprays incorrectly. The entrance doors and patio doors need adjusted, There are mold on entrance floors and walls, there are repairs needed on the whole property!"

"Neil and chase were wonderful butlers "

"The hotel was too far from Montego Bay, a vehicle suppose to pick you up from the airport and it wasn’t one, A vehicle supposed to take you to the airport from the hotel and it wasn’t one. So please be careful booking this hotel."

"This was an absolutely terrible experience, never in my entire life I have been treated like this after spending my money I highly recommend that this person be barred from using this platform for their shady business I was insulted by security guards telling me they are doing me a favor to sort out this woman’s incompetence we weren’t even given a code to enter the house we had to go back to security. The house was musty the sofa was grimy and smelly , not even a bottle of water was in the...

"My father and I recently returned from a stay at Sandcastles - and I would wholeheartedly recommend the resort to anyone looking for a very friendly, local, and down-to-earth stay! As we first arrived, check-in was quite simple and staff was very friendly and swift to help us learn. Every day&night the resort had great food options either up top at the Silver Sands restaurant, or at the bar near the pool; the Castle Blu, with good drinks and great staff at both locations! The Itadone Variety...