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"Fantastic staff"

"Excellent breakfast and staff. Beds were very comfortable."

"There was honestly very little to appreciate about this experience. We specifically booked this hotel because it was only a 25 minute walk from the festival we were attending. However, after arriving, paying for the room, filling parpersork and being charged a £100 so-called “pre-authorisation,” we were informed that there was no room available due to a bathroom issue. We were then told that we had no choice but to be relocated to another hotel. The transfer itself was badly handled, as the...

"Stayed for 2 nights whilst travelling for work. It's fine, the room was clean and decent size and is air-conditioned, but... There's a bit of a lack of attention to detail in the fixtures and fittings... The bed was very squeaky, there was a worrying "soft" square on the floor, the en-suite door opens inwards in to the bathroom making it difficult to close and open the door when your actually in the small bathroom, there was a gap between the blinds and no curtains, so I got woken each morning...

"Avoid this hotel. The beds are rock hard with broken springs, the pillows are completely flat, and the room was visibly damaged. Add a weak shower and a foul odor lingering throughout the hallways, and it was a thoroughly unpleasant experience."

"They had free parking which is a positive. The rooms are very old, extremely hot and out dated. The biggest issue is the WiFi you won't have a good connection better off using your phone as hot-spot. Im still awaiting my deposit ive currently chased but they seem to attempt to keep your £100 security deposit and give you all sorts of excuses ive emailed, sent many msgs and had to physically go there yesterday(over 14 days since I left) all you get told is it will be released etc take this as...

"The room was very tinny. No AC, no fridge, the safe did not work. The window was very small. The weather was very hot and with that small table fan they provided could not get the job done. I spent most of my time outside as the room felt like I was in a prison."

"Overall good"

"The hotel is in an excellent, highly accessible location close to shops and restaurants. Our room was clean and tidy, though limited parking meant we were lucky to find a space. Unfortunately, the room's furniture was damaged and unusable, which impacted our comfort."

"Quite location confused with standard room and others Staff upgraded us to an en-suite with out charge "

"I could not use the kiosk check in because there was an error with my ref no. The staff were rude and unhelpful at the check in. She did not tell me there was a separate kiosk for the parking. I was told the next day and then even though I paid, still I ended up receiving a parking ticket because they saw me leaving before I paid, then when I came back later in the day I did pay what it was midnight and was classed as the next day."

"Cheap room but conveniently located near Ilford Station. Codes needed for access to main door and hotel room. Rooms look dated and bare basics are there. It's in keeping with price, but if paying over £45-50, find a travelodge."

"Great location . Amazing stay highly recommend "

"Locks broken on room doors windows and bathrooms. Broken toilet seats blocked showers. The staff were helpful but no one maintains the property to a good standard"

"Excellent hotel"

"It was ok"

"Comfy bed, clean, good shower, helpful staff"