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"I booked 2 queen beds and I got only 1 king size bed and sofa and they told me it’s Expedia fault. They try to convince me to get a membership with them and to book vacations only with them because Expedia charges me much over."

"Pools were very dirty, and slippery. Specialty restaurants were hard to get in you had to wait more than an hour, so we ended up going to the buffet every day. The only one that you could make reservations was the stake house,which was horrible. Front desk was very rude we had an incident happened and they showed no interest in helping me out. Same when we checked in they did not have any information about the hotel as far as when restaurants opened or closed or the location of them. The only...

"This is such a beautiful hotel! Clean and most of the staff was super sweet and helpful. Besides one of the older men in the front he was a bit rude. The biggest down fall was the food and drinks 😞I wanted authentic Mexican food and it was more than American no flavor and the drinks had a plastic taste to them. Besides that everything was very well kept."

"Everything was good. I enjoyed it"

"Food could def be better. Coffee is terrible"

"My husband and I had a great stay overall. The resort was beautiful, clean, and well-maintained, and most of the staff and guests were friendly. I’ve stayed at RIU resorts several times and have always had positive experiences. The food was very good and filling. During our 5-day stay, we only ate at the buffet, but we enjoyed everything we tried. Unfortunately, we had a serious issue on our first night. The resort arranged a taxi for us to get to an excursion. During the ride, the driver took...

"The music at the adult pool bar needs to be looked into. Need more up beat, Spanish music. Staff is great and very friendly, the food is probably the best I’ve had at any resort in Cancun and the resort is very clean! Beach is not useable and there is a strong stench coming from the ocean due to heavy Sargassum. Overall, I would stay here again!"

"Simply Incredible"

"Clean room service slowly Staff front door lobby talk not clear"

"the staff was amazing! the food at all the restaurants was delicious and the parties got wild super fun!!!!"

"great resort lots to do nearby"

"We were scheduled to check in at 3 PM, but the staff were so slow that we had to wait 30 minutes at the reception. Conversely, although check-out was at 12 PM, they rushed us into our room at 11 AM. The food was delicious and the pool was nice. However, the water in the overwater villas was dirty and covered in a lot of algae, so you can't swim directly into the sea from your room."

"Me gusto el estado de las instalaciones, la comida, los restaurantes, lo que no me gusto, fue que la playa estaba cerrada por el sargaso."

"Best resort ever I loved it"

"The view is amazing"

"El único tema que tengo es la playa que tenía mucho sargazo pero la naturaleza es imprescindible"

"The staff really made this place special. They went above and beyond the entire time."

"Clean people are friendly kid friendly the girl named jenny is is great with the kids she works in the kids club my 6yr old still talks about her would go back"

"They need to do more activities during the day and at night"