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"Stayed at Shangri-La ten years apart and it’s wonderful to see that their high standards haven't changed. The rooms are still very well-kept, and the breakfast is as great as ever."

"Great amenities and ambience! Everything was perfect during our stay. All the staff were friendly, welcoming, and accommodating, from the security staff on the LG and 3rd Floor parking levels, to the reception team at check-in and the restaurant staff. We truly appreciated their excellent service. However, our experience at check-out was unfortunately different. One of the reception staff was quite rude and unfriendly when we approached her to confirm something regarding our check-out. She never...

"The couch and the carpet were very dirty and smelly, producing a smell in the room that was unpleasant We asked to change rooms in the accommodated us to a better room, but still had some of that smell still left in the room was cleaner, but still needs deodorizing and cleaning of couch and carpets Coffee maker was broken. We asked for a new coffee maker instead they sent two maintenance guys up to tell us that it worked when it didn’t work and we just didn’t try use it anymore. Overall, we...

"We had a wonderful stay! The room was clean and comfortable, the place was beautiful, and there were lots of amenities and activities to enjoy. The staff were very friendly, welcoming, and accommodating. We especially enjoyed the delicious breakfast, excellent service, 😊 Special thanks to Mr. Johnny Jontilano and the staff for taking great care of us and assisting us during breakfast. Your kindness and wonderful service made our stay even more enjoyable and memorable. Highly recommended! ⭐⭐⭐⭐⭐"

"Not helpful staff"

"انصح بالسكن بالقسم المطل على الشاطئ الغرف لديهم نظيفة ويقومون بتغيير فرشات الاسنان ومستلزمات الحمام بشكل يومي اذا اردت الاستمتاع بمناظر خلابة امام البحر عليك باختيار الغرف المطلة على البحر وطاقم العمل لديهم على درجة عالية من التعاون والاحتراف لديهم خدمة الاستقبال من المطار بشكل احترافي ومنسق حيث لديهم قارب خاص ينقلك من المطار ولديهم قسم خاص عند بوابة المطار للنزلاء الذي لم يعجبني الافطار لديهم حيث لايوجد تنوع فالاكثر من الاطباق من الذوق الاسيوي عند عودتي للجزيرة سأسكن هنا"

"Definitely would stay here again. Staff very helpful and kind. Great experience all around"

"The rooms are spacious very clean and comfortable. The staff are very friendly The food is excellent. It’s a great place to stay"

"ممتاز جداً "

"منتجع ممتاز جداً وهادي ولاتوجد أي فعاليات بالداخل ،، والأكل غير حلال بجميع المطاعم فقط تطلب اكل بحري وسلطه وتطلب منهم فقط الطبخ بـ زيت زيتون لانهم يضيفون زيت الخنزير ع جميع الطبخ حتى البحري للاسترخاء انصح فيه ،، شباب فقط لا انصح فيه أبداً ."

"The staff are so helpful in this hotel. Top Notch service. Better than other hotels that charge twice the price. The breakfast buffet is great and worth adding to your booking. The only thing I didn’t like is the bathroom. I booked an executive suite or Director’s suite. The toilet is separate room from the shower but that wasn’t a big deal. The flushing mechanism isn’t a 1 push button. You have to push as long as possible or your poop won’t flush all the way. I think it was meant to be a...

"We love the breakfast, great customer service!"

"The staff were great. Everything else was really good"