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"Great views of mountains and lake, with small view obstruction from main lobby. Front desk personnel were very helpful and kind. Breakfast was delicious. Rooms were spacious with decent amenities provided."

"Great Hotel, Good staff."

"We always love going to the Heritage. Great views and just far enough out of town to get away from the crowds but not that far to get back into town in 5 minutes. Staff were excellent and helpful. Rooms are very comfortable. Beds are comfortable too. However rooms could be cleaned earlier and before the late afternoon. There was one day our room was completely forgotten, despite us telling them we were leaving our room in the morning. I think there may have been a shortage of cleaners this time....

"Had everything you need for a one nighter. Parking can be very limited. Reception not clearly sign posted outside. Room was incredibly clean. Bit noisy with someone's children run around in their room close by till 11pm but good room for very short term. No restaurant on-site just a small shop that had noodles and coffee."

"Thin walls felt crowded"

"Hotel was very clean and the staff pleasant. However there was some construction work ongoing throughout and the room aircon wasn't working correctly. Gym and sauna was good and once complete will be a great hotel."

"Clean rolm and good breakfast"

"Spur of the moment booking. Absolutely made the best choice! Location is a short and fairly easy walk to town. Slight hill but nothing too major. Check in was amazing, we were so well looked after by the lovely lady at reception, top notch service. Room was huge! Had every heating amenity you could think of! Beautiful view from the room. They have a spa that overlooks the lake and Remarkables that you can book at the front desk, ask for extra towels. Only slight downsides, sink in bathroom...

"The rooms were very clean and serviced promptly each morning and there was a generous amount of hot beverages. Our grandchildren especially loved the family movie every evening and activities in the room. Staff were great! Appreciated the help getting taxis - again they were prompt, polite and clean. A big thank you to restaurant staff! They work hard"

"We loved our stay at highview. Great location, about a 15 minute walk to town. The views are amazing. The room is huge, the kitchen has everything you need. Would definitely stay here again."

"Excellent location, close to town with a lovely walk on the waterfront. Near to great restaurants and fabulous shopping spots."

"Room was clean and amenities were good. It was nice that the hotel was adjacent to the bus stop for an easy commute to the airport or Queenstown shops."

"Overall, our stay was outstanding. The staff were exceptional—friendly, accommodating, and genuinely helpful throughout our visit. They held our bags and food leftovers for us, helped me figure out the hot drink vending machine, and were very sympathetic when I had an issue with the room lighting, even though they weren’t able to resolve it. The complimentary hot chocolate and lattes were fantastic and ended up being one of the highlights of our stay. I’m glad I saw them mentioned in previous...

"We really enjoyed our stay. The facilities were clean and well maintained, and the spacious kitchen and common area were great places to relax. A real bonus for us was the fireplace in the common area, which kept us warm and cozy during the colder temperatures outside. The staff were very friendly and helpful, and the location was great. We also appreciated that a free shuttle service to Queenstown is offered. We would definitely stay here again!"

"Great ambiance & fantastic restaurant."

"Perfect location for a quick trip to Queenstown kid free"

"Great location, close to everything. Staff were friendly and helpful. Breakfast buffet was very good with strong coffee. Highly recommend."

"Good location with an easy 5 minute walk to town, heated floor in the bathroom was great. I had booked a king bed room with lake view but the room was two single beds pushed together, and seemed to be a bedroom of a bigger apartment so the walls were very thin and could hear the other occupants clearly. The view was a small window, not like the pictures on the site. I would consider returning with a family group that had the whole apartment but not as a couple getaway again."

"Our stay was spectacular! This place is beautiful! Super friendly staff. Great location! We did not want to leave. The views were the best! Perfection!"

"Staff were friendly, helpful and accommodating. The room was nicely appointed and in good condition. The shower head was damaged and had not been replaced and water flow was erratic. Our only real gripe is that we had to ask twice for both nights we stayed to get the right number of towels for the number of guests in the room"