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"The staff was great and very accommodating!!"

"Everything was great, the only reason I'm giving 3 stars is because the TV had no channels and was in German when we first switched it on. We rang down to reception twice and had two visits from different staff members to try and fix the issue, the first doing nothing at all to help. In the end I just used google lens' translate setting to firstly find out how to change the language to English, then to tune the TV to get channels to appear. Apart from that ridiculous, and I imagine quite rare...

"Excellent location. Highly recommend "

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"Wonderful fresh breakfast brought to the table. Staff are lovely. All been there for a long time and they take pride in their work. A lovely hotel through and through with a fantastic atmosphere 👌 "

"A great hotel all round"

"Great clean room with a super helpful and nice staff!"

"Good breakfast"

"Spacious room, clean and good breakfast."

"Very convenient location especially if arriving at Grand Central station. Helpful staff. You need to book in advance at restaurant."

"Greeted by very friendly team at reception. Room was great as was the breakfast. Would definitely visit again "

"didn’t really like the breakfast menu . the eggs were rubbery the potato was not very Nice the sausage was good "

"I am struggling to understand all the 5 stars. I checked out earlier and just left. "

"Requested more heat and a heater was brought to room"

"Spacious, clean rooms. Poorly equipped regarding lighting and mirrors for hair and make up but otherwise very comfortable. Poorly replenished breakfasts but tasty food when available"

"Pretty much as expected for a ‘budget hotel’"

"An exceptional hotel. Staff were super helpful and it’s in a quiet area, but easily walkable in several directions. Breakfast was excellent too."

"Staff were amazing so friendly and helpful location is perfect for group of girls needing to be near main nightlife"

"Staff friendly able to handle questions "

"Well worth checking out the observatory and the Seahorse Lounge, a nice place to hang out in, really nice staff. "