"⭐️⭐️
Unfortunately, our experience at The Row NYC was very disappointing. The staff was not welcoming or friendly, and many of them walked around with an attitude as if they were annoyed or angry with the guests.
The gentleman in charge of storing the luggage was particularly rude and unhelpful. We expected much better customer service from a hotel in New York City.
We also had an issue with a smoking fee that was charged to us. We were told that there had been smoking in the room, even...
"⭐️⭐️
Unfortunately, our experience at The Row NYC was very disappointing. The staff was not welcoming or friendly, and many of them walked around with an attitude as if they were annoyed or angry with the guests.
The gentleman in charge of storing the luggage was particularly rude and unhelpful. We expected much better customer service from a hotel in New York City.
We also had an issue with a smoking fee that was charged to us. We were told that there had been smoking in the room, even...
Hernan