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"While the room was fabulous. We were overcharged £60 on dinner. It honestly felt like a scam. The only reason we picked up on it was because we had to confirm if we wanted payment in pounds or dollars. The restaurant manager had to come over and refund. When I asked how such a thing could even happen his reply was “you got a refund”. Really appalling. Thank goodness we caught it. They refunded the £60, no real apology, no discount off our meal or a free drink etc. Not sure it was a...

"Done the job"

"⭐ 1/5 — Disappointing, unhygienic, unacceptable standards Hotel: Grand Hotel Blackpool | Stay: 17–21 August 2026 We travelled 5 hours to Blackpool looking forward to a relaxing break instead we experienced one of the worst hotel stays we have ever had. Cleanliness & Condition Completely Unacceptable: • Moved between four different rooms due to ongoing cleanliness and maintenance issues • Rooms showed clear signs of neglect: damp on walls, damaged fixtures, peeling surfaces • Carpets were...

"Wouldn’t go back"

"The Municipal is a lovely hotel, communal areas are fabulous, it is in a great location and was immaculate. We booked it for my birthday due to it being the only 5 star hotel in Liverpool and thought we would give it a try, we normally stay in the Titanic hotel, however I’m not really sure why it is classed as a 5 star hotel. The Titanic hotel in Liverpool is far more superior in my view. We stayed in a Superior room in the municipal and I have to say I was disappointed, the rooms in the...

"Great hotel in a very central location. Every staff member was so helpful, particularly reception staff. Loved the added extra of a complimentary. drinks reception at 6pm each evening"

"Very clean.lovely newly refurbished bathroom. Probably the best shower I have had in a hotel room. Staff were very friendly and helpful. Location is very convenient for the train and bus stations. Also museums all within walking distance. I would have liked a softer pillow but apparently they were all the same.But that was the only problem we encountered. The lounge is stunning."

"Nice room, comfy bed, good facilities"

"The reception was woefully understaffed for days and despite doing the best job they could the only two staff had to deal with all check ins checkouts luggage and advice for a full hotel. Queues down the street on two days to check in and check out. Staff wonderful; management appalling."

"Very central location and very quiet!"

"Exceptional hotel. Absolutely superb value for money. I researched this hotel and the reviews were spot on. Very high quality throughout - the rooms, beds, staff. The location is also perfect. Opposite Albert Dock and a 2 minute walk to Liverpool One. You are around a 10/15 minute walk from the James/Castle/Mathew St nightlife. But there are a couple of excellent bars in the Albert Dock too Very little else to say. Book this hotel with absolute confidence. Fantastic stay"

"Did not like the romm"

"Cuisine ouverte 24h sur 24"