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"Great staff "

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he...

"all was perfect"

"Loved loved loved this place. The staff was great. They speak English. It’s super clean. Not too small. They have a bakery and an amazing bar on the 2nd floor with the best drinks and good. If you get a chance to stay here do! Also, very close to train stain and restaurants "

"Beautiful hotel really close to the cruise port. The area is also very nice with lots of restaurants and shopping facilities! "

"Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience. "

"朝食は2階のロイヤルホストのバイキングです。カレーが美味しかった！パン、小さな肉まん、焼きそば、フルーツ、などなど、いろいろあって子供たちも喜んで食べていました。お風呂の水圧、最高です。フロントスタッフの方は丁寧に接客してくれました。また利用したいです。"

"駅近くで便利"

"The Western breakfast buffet was good, and there was also an option to have a Japanese breakfast in the Japanese restaurant, which was very good too. The room was really well designed and clean. The gym was just ok, and if you wanted to use the pool or hot tub it was an extra charge."

"5 Star Hotel . This is hotel is has everything a traveler would need . The service and cleanliness is exceptional. From the fresh scent of when you walk into the entrance to the friendly customer greetings and amenities!!! This hotel exceeds expectations and I will be visiting again soon . "

"朝食メニュー"

"Great staff, beautiful property"

"Good location. "

"Very nice place to stay and the staff is super friendly "

"Friendly staff"

"Hotel was set against beautiful mountains with green lush landscape all around. The onsen was a wonderful treat at the beginning and end of each day. Rooms were traditional and clean with very nice bathroom toiletries. The food was amazing and delicious. Service was friendly and attentive. "

"大変満足しています。ホテル全体の落ち着いた雰囲気、スタッフの対応、満足です。今回の部屋は前回と同じタイプでしたが、ベッドがやや硬く感じました。前回は硬くも軟らかくも程よい感じで、寝心地が大変良かったです。また機会があれば利用したいと思います。"

"Pleasant stay, excellent dinner!"

"L’hôtel est un peut difficile à trouver dans le bâtiment depuis l’arriver du train à l’aéroport. Par contre, l’hôtel est très propre et super confortable. "