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"If you are going to Stansted I would highly recommend staying at another hotel as there are cheaper ones in the area and this one is not worth the price. Why? The staff. Whilst the room is a nice size with a nice bed the staff are the reason not to stay. The first issue I incurred was at check in, they ignored the fact there was a queue and started serving people that just walked into the hotel ignoring the people who had waited ages. When this was raised the staff member started to have an...

"For some reason the rooms are always faulty these days this hotel used to be really good there seem to be some sort of maintenance issue and the staff are really unprofessional and brain dead.. such a shame are most the other branches you can’t really find a fault."

"As a regular visitor to Down Hall, it was another much enjoyed experience. "

"Muy tranquilo y comodo"

"Great weekend - very family friendly "

"Yes "

"Staff were amazing and the setting unbelievable but the rooms are in real need of updating to a modern standard eg no bedside plugs or usb ports for charging devices and the bathroom I stayed in had mould and warped bits of wooden decor "

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"The hotel was clean, the room well equipped and the staff were all very friendly and efficient. The only criticism we had was the food in the restaurant, whilst very nice, was not the fine dining experience we were hoping for. The menu, which includes burgers and fish & chips, didn’t reflect the surroundings of the dining room."

"The staff were truly amazing. The room was a little dated and room had suffered 2 ceiling leaks. "

"Great hotel, conveniently located and pleasant staff. Car park is off-site a few minutes walk away. "

"Friendly helpful staff, lovely little room, comfortable bed. The bathroom is not the greatest as water pressure was very low to have a nice shower. Sink was blocked, water didn't flow down as the plug was stuck. Not tried breakfast or any food not had time for that. Quite a few eating places around the lodge. Other than the bathroom, it's great for few nights stay, would still chose it again."

"After 7 years of staying in other London hotels I’m so relieved to find a hotel that has a decent bed, a fantastic breakfast and staff who help. Impressed and we will be back again "

"Good hotel, good location. Ridiculous parking charges ! Not the most comfortable sleep I’ve had . "

"Rooms are small but comfortable and clean. Coffee machine in our room and extractor fan in the bathroom did not work..but neither majorly Impacted our stay. The staff were super helpful and friendly. Bar and restaurant were decent. The car park is small and suitable for smaller cars. Location is decent, close to restaurants and shops. "

"Lovely clean and spacious rooms. Entrance and seating area is modern and fresh. Staff were so welcoming and attentive in all areas. The pool was disappointing though-the jacuzzi wasn’t working and the changing rooms need renovating. Pool was warm and not crowded. Overall, a wonder stay with delicious breakfast. "