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"Wow! Amazing place Can't wait to return"

"Was clean well situated"

"Very helpful and friendly staff!"

"Main building and facilities are really nicely done, however the room was very small and cramped. Bathroom very small, and in room facilities average, just a kettle. For a 5 Star I would have expected more, I would say more a 4 star. Breakfast again, was decent, but nothing amazing."

"Very modern. Close to everything."

"It was the smallest, shabbiest most basic hotel room I have stayed in for a long time. Beds uncomfortable, bathroom tiny and needs redecorating. Room service poor options and then cancelled the order after waiting nearly an hour for it. Vastly overpriced for what it is."

"Great location and great staff"

"Great location grand room"

"The hotel lobby and the room I stayed in had been recently refurbished. Other areas of the building were tired and not to the same standard. The tap water in the room ran yellow for a while and the shower didn't drain. The hotel is under refurbishment so hopefully when it's complete the experience will be consistent throughout. On a whole, it was good value for money but not as modern/fancy as the pictures portray."

"Nice stay and having a small gym was great. Staff all very helpful"

"Staff were polite and helpful, facilities good and location was good, easy to get to Chester and to the zoo."

"Hotel in perfect location for exploring Liverpool, close to docks, shops and numerous places to eat. Hotel is excellent value for money and Raphael, Gill and the team are so friendly and nothing is too much trouble. We would definitely stay again."

"Lovely room with in great location. Everything was clean. Staff were friendly. Room facilities were good. Ideal for short city break stay"

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"A lovely property with tasteful decor. All the staff are very pleasant. Palm Court restaurant was really nice, and the gym and swim facilities were good. The Sunday carvery is excellent and complimentary products in the room a nice touch. Not a lot of seating in the bar if wanting drinks only, most of it is for eating. Similarly, car parking is at a premium with a wedding on. Changing rooms are quite small, and could do with a spin machine for drying trunks (many have these now)."

"Has a wonderful stay and will definitely go back! Staff exceptionally friendly and welcoming. Excellent location for everything. Only two very minor suggestions would be some charging points by the bed, failing that a plug socket. Plus, it would be nice to have a few more veggie options for breakfast. The veggie sausages were the old fashioned potato with veg in kind not a good old Quorn or something similar. Plus I had to ask for it which was a little awkward. However even without these...

"Lovely hotel, our stay was amazing as always!"

"We only stayed for 1 night with our dogs, the grounds of the hotel are stunning with lovely views. We were only given 1 bottle of water for our room, when booking I was advised the additional supplement for pets would ensure plenty water in the room, this was not the case but we had plenty with us anyway so didn't see the point in mentioning it. We pet friendly restaurant was lovely albeit dirty wine glasses on the tables covered in lipstick. The starer came out way to quick literally took our...

"Great reception staff. Goof place to stay close to centre and zoo"

"The staff were fantastic and very helpful. The location was excellent, and everything was extremely clean. The bar area was beautiful and very Instagram-worthy, making it a great spot for photos."