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"Staff and breakfast were great. It would have been nice if the restaurant had been open when the stated it would be."

"The staff were absolutely lovely, as was the breakfast buffet. Unfortunately the rooms are very dated, and the Club upgrade we paid for didn't feel very luxurious with lots of stains on the furniture, tile chips in the bathroom, a leaking bath, and felt like it hadn't been updated in about 30 years :("

"Property was tired and the air conditioning was poor so the room was too hot to sleep properly"

"Amazingly quaint location views and steps from a subdued river Thames. Convenient location short Uber to either Windsor or King HenryVIII Hampton palace. Straight into London Waterloo station. Mason and Judy thoroughly thoughtful and kind. English family town. Loved our stay"

"When checking online it reflects free shuttle to airport Was advised at check in that has not existed since COVID Would be a nice touch to bring back or take off search sites if possible Dining room staff were excellent Especially the manager who greeted us at dinner and at breakfast Food was well priced in comparison to London and its area"

"1"

"We had an excellent overnight stay and short ride to heathrow airport."

"The rooms were not great. The bathroom wasn’t fully clean."

"Great value hotel."

"This hotel can’t be beat for location - right across from the castle. In all the action but still quiet. The price was a pleasant surprise as well. The staff was helpful, storing luggage, an extra teabag, etc. I would definitely stay there again."

"Great staff allowed us to check in early. Everyone was kind and polite. Breakfast excellent and staff very attentive and lots of fresh food choices. Beautiful view of Thames River and Bridge. Location is excellent with two minute walk to Castle. If flying in to Heathrow I recommend starting your trip here if you plan to visit Windsor Castle. Great small village feel close by and easy walking. Thanks for a great stay!"

"Everything is beautiful and the staff is wonderful. Looking forward to breakfast!"

"Great location. Will definitely stay again. Room was fantastic and the overall experience was exceptional."

"Gorgeous historic property. The entire staff couldn’t have been more helpful and gracious. We’ll definitely stay here again next time we’re near Heathrow. Very convenient….only 8 miles away."

"If you're under 60 I don't recommend this hotel. I think they need to make it more obvious that its catered to over 60s mainly."

"The property was nice but we almost got stuck in the elevator st the Ground level so we had to go back up one flight and walk down"

"Advertised as Family friendly so we booked an expensive 1 night stay. For myself my wife and my 4 year old daughter as it had a swimming pool. We were told when we arrived my daughter could only access the pool if she was 5. This was only hidden in the T&Cs and not flag until we arrived despite giving my daughters DOB. We were going to get a relatively early and restful night but the loud base and music until midnight put pay to that. Our room was facing the open door of the after venue and...

"Wonderful stay! Breakfast was a great addition as well."

"It has underground parking at £40 per night. The room was a small double compared to our previous stay. Staff are helpful."

"The room was clean and delightfully cool. The lack of overhead light at night was irritating. Checking in was a nightmare. Being older we struggled with the online check in. However, young families were struggling too. Despite help there were not enough people available to ensure ease of registration. Breakfast good. We were charged for parking. This, despite it clearly stating no cost at the weekend on the website and the in room Village news. This is illegal. I was refused refund. Overall a...