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"Excellent stay, staff were very helpful, bar areas all well looked after, dinner in the restaurant very good and an excellent breakfast on offer."

"Not easy to get to from Terminal 5!!! Do not try to take the Hotel Hopper. Do not try to get a taxi from the terminal. Just take bus 703!"

"Vicino all’aeroporto (10 minuti) anche se gli spostamenti A/R ci sono costati 50 sterline."

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"Whilst the staff were friendly and accommodating, and the premium rooms are spacious, with decent amenities and a comfy but firm bed. Unfortunately, my partner and I both woke up the following day with a terrible rash all over our bodies. There was no indication of bed bugs, but there was definitely something up with the bedding, as we brought our own skincare products. It's taken 4 days for the rash to subside. A shame really, as the hotel was nice and the location was ideal for our stay."

"The woodland village lodge was perfect for our grandson he loved the TV in his room with Lego programmes the Lego he could play with a d the puzzle that allowed him to open the safe and find some goodies. Park was great too. Breakfast wasn't great, lots of cereals etc but cooked breakfast was not warm enough. Need more options too for example I would just have liked some toast and bacon or egg or something like that. Reception staff seemed to struggle a wee bit at times to help us when the room...

"Room 1066 is the absolute worst. Buyer beware"

"The food wasn’t great. I feel like the menu for breakfast and lunch were overpriced especially because it was in euros. Also there were extremely long wait times to be served but only 2 tables were being occupied…. Staff seemed to be dragging their feet behind the bar. The restaurant wasn’t busy at all during these occurrences."

"The room was pretty standard which we expected, but no fridge or hairdryer. The shower had a constant drip, the bathroom had an odour. The basin had a crack in it and when the room was cleaned the used mugs were not changed but rinsed out as there stains from previous use."

"I stayed while the hotel was undergoing renovation (the restaurant). It was nevertheless quiet, I had an excellent salad and delicious breads with room service, the staff was very warm and friendly and went out of their ways to help. They even allowed me to check in hours early! The bed was very comfortable and the air conditioning very strong (could be adjusted in the room exactly to my liking) while it was very hot outside in July. Excellent! Highly recommend the lovely Castle Hotel and will...

"Great place, just a short walk to the Castle. Good room and AC was a godsend, as it was in the 30's for the trip. Helpful & friendly staff. Very good hotel and a great stay."

"Lovely historic building. Beautiful grounds. Great restaurant. Some compromise in the rooms/convenience/maintenance as you might expect for a historic building. Didn't subtract from our enjoyment, we loved it."

"Clean and comfortable!"

"Amazing stay"

"Staff excellent and so helpful. They provided a stress free experience as i was travelling alone with my grandson. Excellent value for money and in a perfect spot for visiting Windsor Castle. Fabulous air conditioning which was needed. Excellent high pressure shower with a larger than averagr cubicle. Refreshing to have so many places to sit and relax thanks to sofas and chairs. Excellent choice for breakfast and food was fresh with a large variety of choice. Overall i would say i would...

"The room was comfortable and clean. I thought it it wasn't very well equipped for being a 4 star hotel. I paid £170, as a single guest and this did not include breakfast and there is no parking at the hotel. There was no iron in my room and I needed to prepare my clothing for work. There was also no phone in the room to contact reception to ask for an iron. I know air conditioning and a fridge is a luxury but an iron is basic. There was a nice large TV but the signal was dreadful and kept...

"Cliveden is truly an amazing place to experience! We have stayed here before and this time was even better. Their staff is also absolutely amazing! We had quite a journey getting to England because our original flight to Paris was canceled so we got to Paris later than anticipated and then the trains to England were down because of the heat wave so we couldn't get to London as originally planned either. After over 24 hours of airports and traveling, canceled flights, missing non refundable...

"It could be a lovely hotel if the staff smiled and had a clue what was going on. There was a lovely and friendly lady on reception, and one of the waiter serving in the evening was friendly, as was one of the bar staff (Josh). Everyone else seemed a bit surprised to have guests, and the women working at the bar weee positively rude in their demeanour. It could definitely do with an injection of cash to update it. The money all seems to have gone on an overly complicated lighting system in the...