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"I didnt like that I was given a very hot room 30 degrees at the end of a corridor up 4 lots of stairs and had to carry my case the whole way."

"It was quite a comfortable stay. The room was a bit small for our liking but still enough for 3 people family. The breakfast was absolutely our favourite. They made extra things based on request as well."

"It’s a beautiful hotel. However, the rooms had no air conditioning or proper ventilation. I wouldn’t go in summer since the heat gets trapped in the rooms which makes it very difficult to sleep. The buffet breakfast wasn’t good, cold dishes with no variety of food and we were told there weren’t tables available when we arrived so needed to wait 30mins to get a table. I feel like we paid a lot of money for a very basic service."

"excellent service with a smile"

"A beautiful place with nice sitting rooms and great breakfast along the Thames. Some English charm and top notch service."

"While the staff did their best to help us. We had to change rooms at 2;30am after coming back from a gig at Wembley. The bed was like a rock. TV was damaged. The chair was broken and the air conditioner didn’t work."

"Good nights sleep and a great location"

"This was an absolutely beautiful property! My husband and I stayed in the more modernized side and it was very clean and comfortable. The historic lodge is the real show stopper though. We throughly enjoyed walking the property. The gardens were beautiful and there were some very nice walking trails. We had the pleasure of being helped by both Tiegan and Lewis, they went above and beyond to make our stay so special!"

"Wonderful hotel - I would definitely stay there again!"

"Had a great stay"

"lovely helpful staff nice and close to thorpe park the darts and cinema seats to watch sports were a quirky touch. also kids buffet food was spot on"

"Amazing stay"

"Clean rooms and helpful staff. This is a hotel that facilitates the elderly and disabled. A relaxing stay; no kids or loud parties, however no versatility in the guests."

"The hotel looked and felt tired. The parasols had seen better days and could do with replacing. Breakfast was very nice, the room large and clean."