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"This was an enjoyable stay but the property fell short on a few things. First, the food was lack luster. Nothing I had was something to write home about. Eating at the restaurants was nearly impossible, we mainly had to eat at the buffet most of the time. Late night food offerings were disappointing. How is there no 24 hour room service? Upon checkout, our wristbands were cut so we were not allowed to do anything except sit in the lobby for an hour while we waited for our transport back to the...

"We cannot wait to go back"

"The service was sub par at best. We received a packet with a map of the resort, restaurant/bar hours, and events for each day. On 2 different days, the bar on the 4th floor at thE pool was closed when they should have been open. The bar on the first floor outside was also closed one day when it was supposed to be opened. The Feeding Frenzy at the pool was closed one afternoon when it was supposed to be open. My husband and I went to have dinner at Wasabi Joe's restaurant inside the resort and...

"The room was clean and well maintained, and housekeeping did a good job throughout our stay. The staff were friendly and helpful, which made the experience more pleasant. Breakfast offered a good variety of options, and everything we tried felt fresh and regularly replenished. The outdoor pool area was nice and had plenty of seating, but I personally didn’t use the pool much because the water felt too warm for my preference. The poolside seating itself was comfortable, although some loungers...

"We stayed at the Reef with a 10 and 13 year old boy. We loved having the full kitchen! The Reef was a bit of a walk to all the water slides and fun activities but it was a beautiful walk and it felt less crowded and more relaxing! The Reef beach was clam and the water was less choppy for my kids. The beach chairs were always available being that that are reserved for the Reef and Cove hotel guests only. The shuttle was a hit in the evening when the kids were too tired to walk. Overall it...

"Very convenient location close to everything, amenities are expensive which is expected, very clean and recently renovated so thats a bonus, unlimited access to waterpark, would really recommend staying at Royal!"

"Food great! Pool ambiance sucked…loud loud same annoying music not aligned with the older crowd…. Read your audience. Place was over run with teenagers…. I thought no kids allowed (define that). Yes, expected… A bit rundown,Poor entertainment attempts."

"Atlantis is such a magical resort. Would definitely return. "

"Overall we had a nice stay. Spacious room with large bathroom. Had signed up for an ocean view king with a balcony … which we had. But you had to be standing to see the water from both due to high windows in the bedroom and a wall around the deck. Oftentimes long waits at the front desk and mixed messages depending on who you spoke with. Our daughter, son-in-law, and 5 and 7 year olds visited the hotel from their cruise ship one day, which happened to a coincidence. A day ahead I asked the front...

"They are not all inclusive, you will have to pay for the spa and the laundry service. It is not adults only, there were children there and you can’t even wear an open button up shirt there even tho your ment to be on vacation. They tried to charge me $120 per person to check out 2 hours late and only charged the couple before me $40 for a 4 hours late check out. The booking app for the restaurants only works for about 3 hours daily so if you don’t make it then you have to eat from the buffet...

"Check in on arrival was disastrous, rude staff and not interested in doing their job. Room was supposedly a “Superior” room, 5-star quality, but was simply not even close. No door on bathroom. No door on closet (a curtain instead) and as basic as they come. Pool area we visited was very clean and service was good. Meals at top restaurants were excellent. Breakfast buffet was good. Hotel and amenities are very expensive. This is not the place for budget conscious travel. Julie (Director) saved...

"Water was not hot in bathrooms. food was ok. i prob wont return"

"Everything was great the staff was great the room was great everything I enjoyed every second "

"Good"

"The place has some charm and appealing factors, but is not 4 star not worth the price Seriously outdated, fixtures that are falling apart or low quality, and just so many amenities and features that are subpar that this resort is not near the standard for 4 star. The location is appreciable, nice and safe, feels comfortable once you accept concessions. Everything is overpriced, $28 for a bland, soulless omelet and processed orange juice. Staff is decent, didn't get extra towels after the...

"Beautiful room! Clean and new"

"We have always loved staying at the Cove and have been coming here since it first opened. First, the Cove pool is closed (relocated to a previously vacant pool area) until December. We were not informed of this prior to booking.At check-in at the hotel we were still not informed about the pool closure, nor that work was being done on the Cove rooms Monday through Saturday 8am-6pm. They also did not inform us that both poolside restaurants at the Reef and the Cove were also closed. Not only did...

"the staff was on top of everything and very helpful. The place was very clean and there was so much to do. Had a great time."

"My partner and I had a blast. It was breathtaking! Staff was very professional especially the property manager, she was very pleasant. Food was great, the views were great, the room was cozy. Overall 10/10."

"The views around the island including the hideaways was just amazing, great staff and clean rooms. "