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"Although this hotel is billed as a 5 star hotel, it falls short on many levels. First the service. There is a corporate feel to how the hotel is managed. Staff seemed stressed and angry, not helpful. Simply getting a towel for the pool or spa was cumbersome. One towel was allotted per person. If it was wet and needed changing, guests had to leave the pool or spa and travel dripping wet to go to the front desk in order to exchange the towel for a dry towel. The sauna was not able to be turned...

"Very nice!!"

"Absolutely wonderful stay! The staff went above and beyond to make our celebration feel special. Can’t wait to return!"

"Hotel Hilton tout neuf prestation irréprochable nous avons rarement été aussi satisfait Le personnel est un peu rugueux mais comme l’ensemble de la population Cependant le service est là une propreté exceptionnelle et l’île est remarquablement belle"

"Stayed one night. It was very nice and relaxing."

"This property was exceptional. The grounds were stunning - there’s a reason this place is a tourist destination. We felt incredibly lucky to actually be staying here. The wonder and atmosphere of the thermal pools cannot be overstated. At night, in the warmth of the pool, if the mist isn’t too heavy, the star-gazing is fantastic. I traveled there with my 12-year-old daughter and the staff gave us an adult- and a petite, child-sized robe. She was thrilled! After a day of canyoning, coming back...

"Right from our check in the staff member provided us a very detailed map with the various attractions and things that we wanted to do while we stayed there for 10 days, which was extremely helpful to meet our goals and the staff was extremely polite. I just wished that the hotel a water bottle station for refills but otherwise a 5 star review from us."

"Location was great to the area shops, restaurants, taxis, and marina. Breakfast was reasonably priced and good tasting. Rooms were a nice size and clean. Housekeeping staff do a phenomenal job keeping the rooms clean. Hotel staff were all helpful and nice. Love their t-shirts! I tried to buy one but couldn’t. That’s my only suggestion, sell the t-shirts. Great advertisement!"

"Incredible hotel! Lovely place in the lovely Azores."

"The hotel was magnificent. The breakfast was excellent—I enjoyed it every morning and was never disappointed with the selection or quality of the food. There was always a wonderful variety of regional Azorean fruits and cheeses. The staff went out of their way to make us feel comfortable and welcome. Our room was spacious, clean, and well maintained, and the parking was convenient. The hotel is also within walking distance of several excellent restaurants and local attractions, making it a...

"Ocean facing room had a great view"

"The sweeping vistas were out of this world. The food was excellent and the rooms very comfortable. I wish I could stay longer."