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"Room was clean but soooo outdated. This property needs a major overhaul including the lobby"

"The hotel lobby was very nicely decorated, and the staff was very helpful. They stored the fish we caught, and had boxed up for shipping, in their walk in freezer. The room was very small, but clean and comfortable. On the negative side, there were quite a few homeless drug addicts walking around the property and begging for money. One of them would not leave us alone. The hotel needs to improve their security for guests."

"Poor service and safety concerns. Our stay started poorly with a very rude front desk staff during registration and shuttle coordination. The biggest issue happened when we arrived at our room: the door was ajar, the TV was on, and the lights were on. The front desk casually advised that housekeeping just forgot to shut the door and turn things off. Additionally, the TV remote didn't work and no channel guide was available. Staff attempted to assist but couldn't resolve the issue. I cannot...

"The staff was cheerful and very helpful. The rooms were spacious and we enjoyed the mini fridge and microwave to keep leftovers. I would stay there again."

"Place and staff provided an excellent and affordable place to stay. Staff is very knowledgeable about the local area."

"Carpet was not swept, pillowcases were very wrinkled and looked as though they had not been laundered. Liquid soap spout on dispenser was broken and couldn't be used. The shuttle van was appreciated, however, the seat belt receptical was broken, and if you scooted across the seat the metal part sticking up would tear your clothing. We will not revisit this property."

"Was what I expected, clean. Nothing fancy."

"Hotel Seward was a disappointment in multiple ways. We booked a room with two queen beds - the room felt incredibly small, with super small bathrooms. There was no room service and cleaning everyday. The reception staff were rude and unfriendly. I called the reception to ask for two glasses and she asked me to go and ask the restaurant, in a very rude attitude. They never emptied the trash, cleaned the bathroom and absolutely refused to make the beds. After telling them multiple times we got a...

"The staff were friendly, and the room and hotel were clean, well maintained, and a good value for the price!"

"Great bar and location"

"Given a room with serious issues, we were denied a different room upon returning to the front desk . Said we could wait for maintenance to fix AC and bathroom back to room and no maintenance showed. So we decided to leave. Back to desk. Finally, after a private discussion by clerk with a manager ( who did not present themselves ) the clerk said we could get a free breakfast and wait for another room. Terrible customer service, desk clerk seemed to be untrained, management unwilling to be seen....

"Not great at all. Only stay there if you absolutely have to."

"No staff as door code was texted. Kitchen equipment was extremely limited to the very basics."

"Great stay"

"Super dirty with stains on the sheets, half cleaned bathroom and broken chairs and door locks. Would not recommend"

"This was such a beautiful property and the stay was super comfortable. Everything in the property is so thoughtfully well designed and you can tell the owners poured their passion into it. They really care about their guests. They go above and beyond in all ways possible!"

"Inn at Whittier was a great find. It's conveniently located right after the Anton Anderson Memorial Tunnel and right next to the dock where you leave for the glacier cruise. The property is very cozy and clean. We were surprised by the size of our room and the great view from the windows! The staff at the inn and their restaurant were so nice and friendly. The food was excellent too. Everything was great. I highly recommend it to anyone looking to stay in Whittier. Great value for the price."

"Great place to relax."

"M"

"It was good in room."