"We had a lovely night in this hotel before flying from Heathrow airport."

"The good: Very good property. Good location. Clean rooms. Able to store bags with them if you're too early to check in, which allows to explore city while waiting for your room. Staff is very friendly. Even though the below is super annoying, I would still stay here again. The bad: They're trying to force people to use automated terminals to check in. The experience is truly awful. The system is terrible, has you enter your address/contact etc several times even though you've already entered...

"I think need to reduce the price room"

"The staff were very helpful, the rooms were clean and the breakfast was excellent. The only thing difficult was check in. They’ve got kiosks to check yourself in using your confirmation code. That is easy if you book direct through the hotel but because I booked through Expedia, I only received one confirmation code for my booking of 3 rooms (all under one reservation). Because if this I needed help to check in by a staff member who was extremely helpful. But everything else was great"