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"Very disappointed in the check-in process. I am handicapped and can not do stairs. As I arrived I was handed my key card and told to go up this long winding staircase to th second floor. I promptly said I can not do stairs and she informed me they are not that bad. I asked about an elevator and was promptly told the only elevator on property serviced the Residence. I asked about a ground floor room and was told they were all sold out. Later, I find out both statements were not accurate. I...

"I can’t say anything bad about this place. It was a perfect stay all around!"

"The staff was very welcoming and friendly! The hotel was nice clean and spacious."

"Nice"

"Good luck trying to get a hold of them I needed to reschedule or cancel to change dates never answered me or expedia to figure out a solution."

"What a beautiful place to stay! Just magical. Staff were engaged and thoughtful."

"comfortable, convienent"

"My suite was delayed by 1.5 hours and not ready. Property emailed me prior to ask if I needed anything. I asked for a comforter... didn't get, and took 3 calls TO GET one 2 hours later. Room furnishing were bland, sparse, dated, and the worst was, the AC did not work in the suite, and we BOUGHT A FAN FROM DOOR DASH so we could sleep. And this is a Suite at The Ritz Carlton???? Awful."